About Contract Management and Partner Delivery Contract Management and Partner Delivery (CMPD) is responsible for managing DWPs multi-billion-pound contracts and grants with suppliers and local authorities delivering employment support, health assessments, and financial support to a range of citizens, including those who are disabled, have health conditions, are in long term unemployment or at risk of financial hardship. About HAAD ( Health Assessment Account Division ) HAAD is a Division which manages the new Functional Assessment Service (FAS) contracts delivered by specialist Assessment Suppliers. FAS was created following a recent combining and restructuring of WCA / Specialist Benefits and PIP health assessment contracts and offers a unique opportunity to help shape the way we do things, as we strive to deliver excellence in performance and customer service. The new Division forms a multi-disciplinary work area which collaborates and worksacross various professions in DWP from operations and finance to commercial and contract management to ensure DWPs claimants, who are amongst the most vulnerable people in society, are treated in the way we would want for ourfamily members. Frequent travel, including overnight stays is a requirement of this role. We are looking to recruit 3 Account Managers, as an Account Manager you are required to be an active member of the HAAD senior leadership group, communicating a clear and compelling vision to teams, partners and suppliers. You will support delivery of CMPD and DWP aims and objectives, role modelling a culture that strives for excellence. You will be responsible for the day-to-day management of contracted Providers to ensure effective and compliant contract management is in place, as well as influencing providers to ensure the provision of high-quality, cost-effective services, ultimately achieving better value for money for United Kingdom (UK) taxpayers. You will be required to operate with autonomy, whilst ensuring you remain coordinated with other contract management teams and the wider organisation by building and sustaining effective relationships across CMPD, FG and the wider Department as well gaining the confidence of the senior leaders within the Provider community. Key Accountabilities Responsible for the management of the contracted provider to deliver consistent, timely and high-quality outcomes to customers, drawing upon your experience of working with third parties to deliver results. Provide inspirational leadership to a geographically dispersed team, with visible leadership across the Directorate, suppliers and DWP, motivating and empowering direct reports, enabling them to deliver to the highest standard. Point of contact relating to all performance aspects of contracted services supporting your account. Work closely with providers to ensure they comply with clear standards, terms, aims and expectations in accordance with contracts. Being comfortable challenging and seeking rectification action when target performance levels are not being achieved, ensuring value for money and efficient use of contracts at all levels. Driving continuous improvement and encourage the sharing of knowledge and best practice, fostering a culture of feedback, learning, and iteration to enhance ways of working. You will lead continuous improvement initiatives and corporate governance seeking to improve the quality, consistency and timeliness of delivery criteria. Proven ability to build strong, influential and productive working relationships with internal and external stakeholders at all levels, including those in senior positions. Key Relationships DWP Operations/Commercials/Policy/Information Technology/Finance. CMPD Directorate. Health Assessment Provision. Ministers Hybrid working This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post. Person specification Candidates should be able to demonstrate the following criteria during the recruitment process: Essential Proven ability to operate and lead effectively in large scale complex organisations and influence diverse stakeholder groups. Proven ability to build solid, influential and productive working relationships with people at all levels, including those in senior positions, internally and externally. Proven ability to drive progress and successfully deliver against multiple and competing priorities. Strong analytical, problem solving and communication skills and the ability to work in a high-profile pressurised environment under constant scrutiny from media and influential stakeholders and work collaboratively across boundaries to deliver outcomes for customers. Strong written, verbal and presentational communication skills and able to present information in a clear and unambiguous way adapting approach to suit the needs of each audience. Demonstrable experience fostering continuous improvement within teams, with the ability to facilitate effective retrospectives and promote a growth mindset. Ability to identify and effectively manage risks, balancing competing priorities and delivering appropriate mitigations and solutions. Desirable Good understanding of the health assessment market and detailed understanding of DWP role and specifically the partner provided element of the DWP health assessment delivery. A contract management qualification. Behaviours We'll assess you against these behaviours during the selection process: Communicating and Influencing Leadership Working Together Making Effective Decisions Technical skills We'll assess you against these technical skills during the selection process: Essential-Recent and relevant experience of delivering results through commercial contracted service providers, supply chain management, third party / grant funded organisations Benefits Alongside your salary of 55,557, Department for Work and Pensions contributes 16,094 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. DWP have a broad benefits package built around your work-life balance which includes: Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours. Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave. Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme. Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly). Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service. Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes. An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills. After submission of the first stage of your application, you will be invited to complete a Numerical Reasoning Test. If you successfully pass the tests, you will be invited to complete the final written stage of the application. Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 23:55 on 01/08/2025. If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website. Our online test supplier will be performing scheduled maintenance on the 26th July.There will be up to 1 hour during this time where candidates will not be able to access tests. All online tests will be affected. Impact for candidates Candidates who are taking a test when the downtime starts will have their test paused. They will be able to pick up where they left off after the downtime. They can do this by accessing the test again from their application centre. Candidates will not be able to launch new tests during the downtime. At the final written stage of the application, applicants will be asked to provide a Personal Statement of no more than 1000 words against the key criteria as outlined above. You will also be asked to provide a short CV listing your skills and experience. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use. Further details around what this will entail are listed on the application form. Your CV will only be considered for applications that progress to job offer and will assist the vacancy holders in matching skills to suitable opportunities/locations. It will not form part of the sifting process or be scored. Sift: All applications will be sifted according to the key criteria within the person specification section of this advert, using the information you provide on the Personal Statement template supplied in the application process. An initial sift will be conducted on the Technical Skill annotated below for which you will be asked to provide up to a 250 word statement providing evidence of how you meet this. Recent and relevant experience of delivering results through commercial contracted service providers, supply chain management, third party / grant funded organisations. If your application proceeds to full sift all criteria will be considered from your personal statement. Interview: Applicants meeting the agreed minimum standard will be interviewed using the blended approach testing both Behaviours and Strengths. The below Behaviours will be assessed at interview: Communicating and Influencing Leadership Working Together Making Effective Decisions Sift and Interview dates Sifting to commence week 4th August 2025 Interview dates to be confirmed. Postings: Successful candidates will be posted in merit order based on your location preferences and the geographical requirements of the business. If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards You will be asked for your preferences for up to 2 locations, these will tell us where you would prefer to work if you are successful. Please do not select a location unless you are prepared to accept a role in that location. Selection for appointment to the Civil Service is on merit, on the basis of fair and open competition, as outlined in the Civil Service Commission's Recruitment Principles here. Successful candidates will be posted in merit order based on your location preferences, where appropriate, and the geographical requirements of the business. Dependent on your position on the merit list, if none of your location preferences remain at the point we make a job offer, DWP may offer you a role at an alternative advertised location. If we are unable to offer you a role in any of your preferred locations, and you are unable to accept a role at an alternative advertised location, we will add you to the reserve list if one is being held. The roles will be based in: Birmingham 3 Arena Central, Bridge Street, Birmingham B1 2AX Blackpool Peel Park, Brunel Way, Blackpool FY4 5ES. Leeds Quarry House, Quarry Hill, Leeds, LS2 7UA. Manchester 2 St Peters Square, Manchester, M2 3AA. Newcastle Benton Park View, Newcastle-upon-Tyne, NE98 1BA. T his role will be based at Benton Park View from September 2025, and then at 1 Pilgrim Place in Newcastle city centre by the end of 2027 Sheffield Hartshead Square, Sheffield, S1 2FD. Treforest, Ty Taf, Main Avenue, Treforest, Pontypridd, CF37 5YN Frequent travel, including overnight stays is a requirement of this role. Reserve list candidates will be posted in merit order by location. Further Information Find out more about Working for DWP A reserve list may be held for a period of 12 months from which further appointments can be made. Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website. If successful and transferring from another Government Department a criminal record check may be carried out. In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action. Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. Please note that for candidates requesting to work in Newcastle, this role will be based at Benton Park View from September 2025, and then at 1 Pilgrim Place in Newcastle city centre by the end of 2027. The exception to this are roles in Economic, Serious and Organised Crime (ESOC) which will be located elsewhere in Newcastle, and this can be communicated separately as part of those campaigns. New entrants are expected to join on the minimum of the pay band. Reasonable Adjustment At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via DWPrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : fg.cmpdresourcingandrecruitmen@dwp.gov.uk Email : fg.cmpdresourcingandrecruitmen@dwp.gov.uk Recruitment team Email : dwprecruitment.grs@cabinetoffice.gov.uk Further information Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR.BUSINESSASSURANCE@DWP.GOV.UK. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission. Attachments DWP Terms and Conditions January 2024 Opens in new window (docx, 17kB) Success-Profiles-Candidate-Overview-Accessble-Version Opens in new window (docx, 70kB) DWP CMPD Candidate Pack - G7 Performance Manager Opens in new window (pdf, 745kB) 412615 - DWP CMPD CP- G7 Performance Manager W - Updated Opens in new window (pdf, 775kB)