Overview
We are seeking a dynamic and detail-oriented Sales Manager to join our Leathergoods Department at Harrods, London. As a true ambassador of the Dolce & Gabbana brand, you will play a pivotal role in empowering the sales team with the tools, guidance, and support they need to deliver exceptional client experiences and consistently achieve sales targets.
Responsibilities
* Enable Sales Excellence: Act as a key enabler for the sales team by ensuring they have the right tools, knowledge, and motivation to perform at their best and close sales effectively.
* Client Experience Leadership: Elevate the in-store experience by mentoring team members on delivering personalized, high-touch service aligned with Dolce & Gabbana standards.
* Sales Floor Coordination: Oversee the smooth execution of the sales ceremony, ensuring consistency, efficiency, and alignment with brand values.
* Product & Brand Knowledge: Serve as a role model in product knowledge and brand storytelling, inspiring the team and enhancing client engagement.
* Clienteling & CRM: Drive client retention and acquisition through strategic use of CRM tools, ensuring accurate data capture and proactive outreach.
* Performance Monitoring: Track individual and team KPIs, identify areas for improvement, and implement action plans to drive results.
* Team Development: Mentor and coach Client Advisors, fostering a culture of collaboration, accountability, and continuous improvement.
* Operational Support: Assist with visual merchandising, stock organization, and shop floor maintenance to ensure a premium environment.
What You Bring To The Team
* Proven experience in a leadership role within luxury retail, ideally in accessories or leathergoods.
* Strong organizational and multitasking skills, with a proactive and solution-oriented mindset.
* Excellent interpersonal and communication abilities, with a talent for motivating and developing others.
* Fluency in English; additional languages are a plus.
* Deep understanding of luxury client expectations and industry standards.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Sales and Business Development
Industries
* Retail Apparel and Fashion
* Retail Luxury Goods and Jewelry
Location: London, England, United Kingdom
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