Summary: The Contract Manager will oversee the Customer Account Plan ensuring the customer relationship enjoys mutual value to include, excellence in customer service, cost to serve, profitability, H&S, continuous improvement and wallet growth.
The Contract Manager will be responsible for managing larger accounts and will build and grow the customer relationships.
Key Responsibilities:
To ensure the business retain and grow existing customer accounts with commercials that enable the business to achieve and surpass its budgeted profit target.
* This will include engaging with site leadership teams to review customer and supplier commercial arrangements, in addition to operational support and productivity analysis.
* Manage and maintain an account plan for all customers. This will include the customers strategy, the client’s value in supporting the strategy, relationship mapping and contract and rate renewals.
* Lead negotiations with customers to establish favourable terms and conditions that align with the company’s strategic objectives. Negotiate pricing, service levels, performance metrics, and other contract terms to achieve cost savings and service enhancements.
* Engagement with site leadership and internal stakeholders to ensure continuous improvement measures are in place to drive the operational effectiveness of the contract and ensure contract adherence.
Key Skills/Experience:
Proven experience as an Account Manager within FMCG, retail, or temperature-controlled warehousing & final mile distribution.
* Strong understanding of chilled and frozen supply chains, including compliance, handling requirements, and time‑critical flows.
* Experience and knowledge of distribution, warehouse operations and supply chain management concepts, including transportation modes, inventory management, and distribution networks.
* Ability to demonstrate Commercial Awareness with customers and suppliers.
* Excellent analytical skills with the ability to interpret complex contractual documents and financial data.
All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.
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