Ready to lead a high-performing sales development team driving digital transformation?
Join a leading provider of intelligent managed services and secure communication solutions, empowering organisations to modernise and connect through innovative technology. The organisation is recognised for their excellence in cloud, collaboration, and cybersecurity solutions that transform enterprise operations.
If you would like to learn more about this opportunity, feel free to reach out and apply today!
Responsibilities:
* Act as the first point of contact for all technical support issues – triaging, troubleshooting, and escalating where needed.
* Monitor alarm and alert systems (like PRTG and SolarWinds) and respond to service triggers.
* Carry out user admin tasks (e.g. adding/removing users), work with Avaya and Netsapiens platforms.
* Learn the systems inside out within your first three months, developing a deep understanding of the tools and when to escal.
* Work on a 12-week rotating shift pattern that includes evenings, overnights, and weekends.
Skills / Must have:
* Excellent customer service – calm under pressure, solution-focused, and professional.
* Experience with service desk or helpdesk systems such as ServiceNow, Remedy, or Salesforce.
* Willing and able to work nights and weekends on a rotating basis.
* Must be eligible for SC (NPPV3) clearance – you'll be supporting critical, secure environments.
* Hungry to learn and grow – you want to move up and you’re not afraid to put in the work.
Benefits:
* Clear career path into 2nd and 3rd line support – we promote from within.
* Hands‑on training, 1:1 mentoring, and access to a growing knowledge base.
* Remote shift work after initial training period.
* Access to a wide technical stack – VOIP, Salesforce, virtualisation, and more.
* Tight‑knit, ambitious team that values growth and results over hierarchy.
Location:
* Manchester-based for the first 3 months (ideally 5 days/week in office, minimum 3).
* After that, fully remote during shifts but you must be within commuting distance for training.
Salary:
* Up to £30,000 base + £3,100 shift allowance
* (Overtime opportunities available)
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