Predominantly working closely with the area sales managers to build a rapport with their customers and to assist with the quotations needed. Quotations are made mainly from our in-house configurator and ERP System; full training will be given to use our calculation package for accurate and detailed quotations.
Once orders are secured, generation of internal project numbers, excels and order confirmations will need to be made, relevant paperwork sent through to the customer or internal departments. The Junior Back Office Sales Support employee is responsible for accurate order processing. Live projects are monitored up to the point of approval of the design, both on cost and timing.
A proactive attitude towards achieving the objectives of the sales department is required. This includes response times, order conversion rates, and accurate handover.
Able to work well under pressure and to multi-task effectively. Give accurate times as to when tasks will be completed as both customers and sales will rely on this. Flexibility within the sales department to assist when needed, due to rapidly growing company demands.
Following up on ready to expire leads and sending information back through to sales. Assisting the area sales managers in written and verbal communication with customers.
Assisting with the writing and monthly updates.
Day-Day Ac...