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For this position, you must live in one of the following postcodes: CH1, CH2, CH3, CH4, CH5, CH6, CH41, CH42, CH43, CH44, CH45, CH46, CH47, CH48, CH49, CH62, CH63, CH64, CH65, CH66.
Join our team of Field Service Engineers (internally known as Field Technicians) and earn a competitive salary of £29,000, plus overtime (average £4,700) and performance-based commission of £2,500.
We’re seeking motivated, customer-focused individuals. No prior experience is necessary; we will train you comprehensively and assign a mentor to support your success! After training, enjoy a better work-life balance with our 4-day workweek, totaling 37.5 hours (Monday – Saturday), with shifts of 7.5 and 10 hours.
No two days are the same, so you'll continually learn and face new challenges.
1. Become an expert in installations, fault repairs, and delivering excellent customer service.
2. Diagnose errors and technical issues, providing appropriate solutions.
3. Document processes and adhere to company standards and protocols.
4. Collaborate with the technical team and share information across the organization.
Who we are
Virgin Media O2 is the UK’s fastest broadband network, the nation’s best-loved mobile brand, and one of the UK's largest companies. We boast diverse, high-performing teams filled with talent. Together, we provide the UK with more choice and value, driven by our customer-centric values and ambitions. We are Virgin Media O2, and we look forward to seeing what you can achieve.
Virgin Media O2 is an equal opportunities employer committed to removing bias and barriers, fostering equity and inclusion throughout our policies and relationships. We encourage you to be your authentic self during your application process.
Must haves
* A UK manual driving licence.
The other qualities we're looking for
* Comfortable working at heights and outdoors in all weather conditions.
* Enjoy problem-solving and finding suitable solutions for customers.
* Ability to build strong relationships with customers.
* An organized, customer-focused individual motivated to help others.
What's in it for you
We offer benefits that support your well-being, rewards, and personal growth:
* A salary of £29,000, with £2,500+ on-target earnings, plus a company van.
* 25 days of annual leave, including your birthday.
* A top-tier pension plan with up to 10% matching contributions.
* Option to buy and sell up to 5 days of leave.
* Wellbeing benefits including BUPA medical coverage (upgradeable), critical illness insurance, life insurance, and a healthcare plan.
* Support for family needs, including neonatal leave, maternity and paternity policies, and carers leave.
Learn more about our benefits here.
Next steps
After applying, you'll receive a link to complete an online video assessment.
If successful, a recruiter will contact you to discuss the role and answer questions.
We will then schedule an online interview with a manager.
Please inform us of any adjustments needed during the recruitment process. Thank you for your interest in joining Virgin Media O2.
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