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Legal Client Services Supervisor, Warrington, Cheshire
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Client:
Insight Select
Location:
Warrington, Cheshire
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
3
Posted:
22.08.2025
Expiry Date:
06.10.2025
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Job Description:
My client is seeking an experienced Legal Client Services Supervisor to oversee the daily operations of our busy New Business Team. This pivotal position involves providing guidance, training, and support to a team of New Business Assistants, ensuring smooth onboarding of clients across property and private client matters.
You will be the primary contact for queries, performance monitoring, and compliance oversight, collaborating closely with senior management to develop processes that improve client service and operational efficiency.
Key Responsibilities:
* Lead, mentor, and support a team of New Business Assistants, managing workloads and service levels.
* Oversee client onboarding, including ID checks, AML and sanctions screening, conflict checks, and file opening.
* Handle complex client queries with prompt and professional solutions.
* Monitor team performance, provide feedback, and contribute to training and development.
* Ensure compliance with firm policies, audits, and regulatory requirements.
* Assist with process improvement projects to enhance productivity and client satisfaction.
* Cover aspects of the Head of Operations role when needed.
About You:
* Proven supervisory or managerial experience, ideally in legal, professional services, or a highly regulated environment.
* Strong administrative skills with attention to detail and time management.
* Confident communicator capable of engaging with clients and colleagues at all levels.
* Experience with compliance procedures and client onboarding.
* Proficient with IT systems, including practice management software.
* Proactive, solution-focused, and committed to delivering excellent client service.
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