Join to apply for the Scheduler/Repairs Co-ordinator role at JP Air Conditioning Services Ltd
Key Details
* Location: Bromley, Kent (moving to Knockholt (Sevenoaks) early 2026)
* Hours: 8am - 4pm or 9am - 5pm
* Salary: £27,000 - £30,000 per annum
* Start: ASAP
About the Role
We are a successful air conditioning company based in Southeast London, established in 2013. We have built our success on strong customer relationships and excellent service. We’re looking for a dedicated and proactive individual to join our friendly team. The ideal candidate will manage our clients' air conditioning needs, including installations, servicing, and repairs. This fast‑paced role requires someone who is quick to learn, enjoys working independently, and thrives as part of a team.
Key Responsibilities
* Handling daily queries from engineers and customers via phone, email, and internal referrals
* Managing our CRM database, ensuring accurate records in line with GDPR compliance
* Scheduling work for engineers and overseeing progress from start to completion
* Researching and ordering parts, tracking delivery times for scheduled jobs
* Preparing quotations and invoices (using Xero)
* Liaising with customers to understand their needs
* Completing RAMS using pre‑populated templates
* Following up on engineer reports and outstanding quotes
Skills and Experience
* Strong rapport‑building skills with customers, engineers, suppliers, and third parties
* Ability to work independently and take initiative
* Resilience, determination, and ability to work to deadlines
* Experience within construction, utilities, or trade sectors (desirable)
* Prior experience in scheduling work and managing changes as necessary
* Exceptional telephone communication skills and confidence on the phone
* Experience raising, sending and following up on quotations (advantage)
* Flexible, hands‑on approach with willingness to learn
* Strong organizational skills, ability to prioritize tasks for yourself and others
* High attention to detail, focus on completing tasks efficiently and cost‑conscious
* Proficient in Microsoft 365, SharePoint (especially Word and Excel)
What We Offer
* Career progression opportunities
* 20 days of paid annual leave, plus bank holidays
* Company pension plan after successful completion of probation
* A supportive and friendly team environment
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