Overview
Reception Manager – Ipswich. Salary: £33,000 basic per annum plus bonus. Hours: Monday to Friday, alternate Saturdays on rota.
We are seeking a dedicated and experienced Reception Manager to lead our service department in delivering exceptional customer service and efficient operations. Ideally, this role is suited for someone moving up from a Service Advisor or an experienced Reception Manager in the automotive industry seeking a new challenge.
Benefits
* Company Car
* Fuel Card
* Generous holiday entitlement
* Employee discounts on products and services
* Pension scheme
Responsibilities
* Supervise and coordinate daily activities within the service department, ensuring efficient workflow and adherence to service standards
* Monitor and manage service department performance, utilizing key performance indicators (KPIs) to drive continuous improvement
* Handle customer inquiries and resolve issues promptly, ensuring a positive customer experience
* Collaborate with other departments to ensure seamless operations and effective communication
* Maintain accurate records of service activities and prepare reports as required
* Ensure compliance with health and safety regulations and company policies
Requirements
* Proven experience in a supervisory role within the automotive service industry
* Strong leadership and team management skills
* Excellent communication and interpersonal abilities
* Proficiency in using service management software
* Full UK driving licence
How to Apply
If you are a proactive and results-driven individual with a passion for the automotive industry, please submit your CV, and we will contact you upon receipt.
All applications will be treated with the utmost confidentiality.
Consultant: Liam Bolton - Octane Recruitment
#J-18808-Ljbffr