About the Organisation
North Tees & Hartlepool NHS Foundation Trust’s main priority is to provide safe, high‑quality care to our patients every day. We strive to be the best place to work by providing an inclusive and supportive workplace with health and well‑being initiatives, staff benefits, and opportunities for personal and professional development.
Responsibilities
* Assist in providing efficient, effective, and comprehensive clerical support for District Nursing PCNs / Specialist Nursing and Therapy Services and Health Centres managed by the Single Point of Access.
* Work to a rostered Shift Pattern, covering 365 days a year, 24 hours a day, inclusive of Bank Holidays.
* Provide effective and efficient use and co‑ordination of patient data / appointment systems.
* Process new referrals into the SPA services within the patients appointment system.
* Act as telephone operator, answering incoming calls and making outgoing calls to patients and health professionals.
* Maintain office management system/procedures to optimise clinical team patient care, ensuring data entered is accurate, complete, and up‑to‑date.
* Print clinical request forms for collection by clinical staff each morning in a timely manner.
* Type letters, reports, and other correspondence; input and check data into IT systems.
* Retrieve and generate information to assist in the effective organisation of all patients in accordance with local and national policies and targets.
* Perform general office duties: opening and distributing post, housekeeping, filing, photocopying, and monitoring supplies.
* Ensure all routine and/or urgent enquiries are effectively actioned within a prompt timescale using established service processes and maintaining accurate records.
* Support new team members by demonstrating and explaining routine departmental practices and procedures, and undertaking appropriate training and development with new and existing staff.
* Provide ad‑hoc switchboard / reception cover and customer service of the highest standard, at short notice, to the general public and other service users at the Health Centres within the SPA remit.
* Take responsibility for personal development and education, including developing a Personal Development Plan.
* Proactively adapt in a fast‑paced and demanding environment and be flexible to rotate staff across locations.
Qualifications
Entry level.
Employment type
Contract.
Seniority level
Entry level.
Benefits
Inclusive and supportive workplace with health and well‑being initiatives, staff benefits, and opportunities for personal and professional development. Staff recognition through awards and team awards.
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