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We have an exciting new opportunity at PCE for a Digital Platforms Coordinator to work as part of our Digital Business Support team.
The Digital Platforms Coordinator is a key role within PCE's Digital Team, managing the day to day operation of PCE's digital platforms and supporting end user adoption of PCE's digital tools.
Key tasks include the setup and configuration of new projects, managing user access, resolving platform issues, and maintaining data quality. The role holder will develop deep knowledge and understanding of the capability and potential of PCE's digital platforms to ensure we work towards using them better.
An aspect of the role will require the holder to triage Incidents & Service Requests that come into the Business Support Team, ensuring request information is sufficient to be able to resolve / fulfil them; assigning issues to relevant people within the BST; and actioning requests that fall under their own remit.
The role also involves working with JSON structures and supporting basic API configurations to streamline workflows and improve platform performance. This is a practical, people-facing role requiring empathy, digital confidence, and strong organisational skills to ensure successful outcomes for site and office teams.
Summary
Contract: Permanent
Location: Tamworth (Hybrid)
Reports to: Digital Platform & Process Manager
Competitive remuneration package
25 days annual leave plus bank holidays, which increases during employment
Enhanced Pension
Life cover
Private health insurance
Employee Assistance Programme (EAP)
Discretionary bonus, EOT Reward bonuses are based on business performance
Responsibilities
Set up and configure new projects across platforms in line with WGLL and Digital Timeline processes
Attend project start-up meetings, communicating digital requirements
Support Digital Timeline owners to ensure business compliance against timeline activities
Ensure project templates, permissions, and data uploads meets operational requirements
Create and maintain JSON structures and assist with basic API setup and testing to support custom workflows and configurations
Carry out ongoing updates and data entry tasks across platforms
Validate information for accuracy and completeness
Ensure that data reflected on both the Ynomia and Novade platforms are continuously aligned
Maintain data compliance to agreed standards
Manage platform user accounts and permissions
Set up new users, update roles as required, and maintain access logs
Removal of users, when access is no longer required
Liaise with project leads to ensure correct access across all roles
Ensure User Management complies to agreed standards
Provide first-line support for platform-related issues, including resolving workflow errors
Track recurring problems and work with the Digital Platform & Process Manager on systemic improvements
New Starter platform inductions
Triaging of requests that come into the BST, ensuring relevant information is in place at the point of creation
1st contact on technical enquiries relating to our supported platforms
Assignment / escalation of tasks that require attention by other functions in the BST
Create and maintain clear, concise training materials, user guides, and checklists that support different learning styles
Support wider training initiatives in partnership with the Digital Team
Keeps digital workflows and process documents up to date, ensuring all changes are captured and updated through PCE's document management system
Promote consistent digital best practices and data standards across teams
Conduct regular data quality checks and audits and follow up with a suitable action plan to drive betterment, working with the wider business to ensure improvements are achieved
Be prepared to support other team members in the delivery of their priorities, as and when required
Skills
This role requires diligence and a systematic approach to ensure PCE's digital platforms deliver proficiently for the business at all times. The role holder will need to take ownership and will be responsible for the timely set up of projects and for driving digital process compliance by providing high quality, user friendly training material and support.
High level of experience in the management of digital platforms
Familiar with Microsoft 365 (especially Teams, Word, PowerPoint, and Excel)
Basic understanding of JavaScript and JSON – able to interpret and edit data structures for platform configuration and troubleshooting
Exposure to REST API concepts, able to assist with setting up endpoints, headers, and payloads in support of integrations
Degree, HNC/HND, or equivalent experience in Construction Management, IT, Digital Engineering or related field
ITIL v3/v4 (Desirable)
Knowledge:
Understanding of project workflows and digital data capture tools
Awareness of user access protocols, data quality standards, and platform governance
Familiarity with basic API operation and how digital systems connect and exchange data
Experience of supporting delivery of platform related projects, e.g. User management upgrade
Experience of construction related platforms (Desirable)
Behaviours:
Passionate about delivering a great service, as part of the Business Support Team, for PCE
Committed to going the extra mile to get the job done
Inclusive team player who keeps others in the loop
Approachable, proactive, and solution-focused
Takes pride in helping others succeed through effective support and communication
Strong interpersonal skills – builds trust and rapport across all user groups
Comfortable delivering 1-to-1 coaching / support to end-users
Highly process driven, a completer finisher who strives to get things done
High attention to detail, checks work thoroughly to ensure delivery is always 'right first time'
An inquisitive individual who enjoys exploring the full capabilities of digital platforms and understanding how they operate
Organised and adaptable, manages multiple onboarding and support activities efficiently
Comfortable with working with large data sets
Can work at pace, when required and strives to meet deadlines
Strong command of written language, skilled in producing clear concise documentation
Is a self-starter with a good level of confidence and personal motivation
Promote the Company in a professional manner, demonstrating PCE's '4 Behaviours' at all times:
Humble – in how we think and act
Honest – to do the right thing
Hungry – to be the best
Smart – know how to treat people
About PCE
PCE Ltd is an employee owned, forward-thinking superstructure and façade construction specialist, delivering HybriDfMA 'system build' solutions on some of the most exciting and innovative projects in the UK. PCE is driven to provide our client partners with the best value, construction speed, and the highest levels of safety and quality, throughout our project delivery. We are a business that strives to deliver the best in everything we do and don't accept second best.
Our people are our partners. Not only is PCE a company equally owned by our people through our Employee Ownership Trust, we believe in the power of employee voice. Our philosophy of engagement, involvement and participation mean our people help make the decisions that define our identity, drive our business, and shape our future, and we all share responsibility for the continued success of PCE as well as the rewards that may come with it. We are proud of our innovation, excellent health and safety standards and numerous best-in-field awards, including the RIBA Stirling award.
Why PCE?
In addition to the great benefits that come with being an employee-owned business, PCE has many reasons why we stand out:
Positive and motivated workforce through the eyes of our employee partners
A family-feel culture
Champions of employee engagement, employee voice and employee-driven change
Competitive remuneration package
Career progression opportunities
Individual development programmes
Full induction programme, with continued support and ongoing training
Commitment to continuous improvement governed by innovation, sustainability and advanced digital techniques
Our People
We are proud of the working environment we have created, which allows our people, teams and business to thrive. We want candidates with the right attitudes, behaviours and work ethic to be a part of the successful team at PCE, as we believe that great teams are made up of a diverse blend of strengths, backgrounds, views and experiences. If you are hungry, reliable, have a positive attitude and are a self-developer, we would love to welcome you to our team
All applicants must have a legal right to work in the UK
All applications processed for legitimate recruitment purpose only
PCE Ltd is an equal opportunities employer