Job Title: Service Operations Manager
Location: Loughborough, LE11
Working Hours: 37 Hours per week
Shift Pattern: Mon – Thurs 8:30-5 Fri 8:30-4:30
Salary: 35k to 40k (DOE)
The ideal candidate will be responsible for the following:
1. The Service Operations Manager should oversee the implementation of the site Health & Safety Policy, ensuring a safe working environment for all employees.
2. Always maintain confidentiality and update all relevant risk assessments for the Works function.
3. Work closely with applicator companies to ensure the Customer Service function meets expectations.
4. Ensure new staff are trained to perform tasks satisfactorily and conduct staff appraisals at least annually.
5. The Service Operations Manager should be able manage all aspects of the budget, controlling associated costs proactively.
6. Maintain and update the Bill of Materials accurately.
7. Develop and maintain a routine maintenance program.
8. Ensure operations comply with all legislative and environmental standards, including the Pollution Prevention and Control Act.
9. Ensure the company’s EQMS requirements are maintained and participate in Quality Audits (BSI and BRE) as needed.
10. As a Service Operations Manager should cover duties of the Customer Service Manager during absences.
11. Proactively manage the Works function to respond to current and future market demands.
12. Respond to specific instructions and projects as directed by the Logistics Director.
The Service Operations Manager should be qualified in the below:
13. Proven experience in a similar role
14. Proficient in Sage 200
15. Strong knowledge of health and safety regulations
16. Excellent organizational and planning skills
17. Strong leadership and staff management abilities
18. Good communication and interpersonal skills
19. Ability to manage budgets and control costs effectively
Benefits:
20. Free on-site parking,
21. 25 days Annual Leave Bank Holidays),
22. A workplace pension scheme.
If you are a motivated Service Operations Manager with a commitment to excellence, we encourage you to apply for this exciting opportunity.
For more information contact Molly on 07708 588382 or email
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