About The Role
Motability Operations are currently recruiting for a Manufacturer Relations Account Manager to join our team in London on a full‑time, permanent basis. Your role will be to coordinate the relationship between Motability Operations and an appointed portfolio of vehicle manufacturers through the development of effective working relationships across all levels within their organisation.
You will ensure that vehicle manufacturers have a good understanding of the business opportunity that Motability Operations represents and are provided with a strong business case to supply a wide choice of vehicles for Scheme customers at the best possible prices. You will also scope and understand the future distribution models and routes to market of the brands within your portfolio and ensure a balanced offering of EV and ICE product as Motability Operations transitions to an electric fleet.
This role will require regular travel to supplier sites and will come with a company car as part of our package.
About You
Commercially Minded
* Understands the business and commercial objectives of both Motability Operations and our manufacturer partners.
* Broad knowledge of the automotive industry (including market trends, whole life cost drivers, the fleet sector, automotive regulation changes).
* Able to identify trends from quantitative and qualitative data and from that develop a cohesive strategy.
* Constructive negotiation approach which delivers workable proposals and solutions.
* Accountable for decision making with the ability to foresee the wider impact of decisions on other key stakeholders including customers, vehicle remarketing, dealer network and the Motability Foundation.
Impact and Influence
* Willingness to take responsibility, and explain rationale, for actions.
* Excellent communications skills.
* Presence and confidence to use relationships to overcome objections, explain a position and achieve objectives.
* Ability to deliver a clear message and gain buy‑in from internal and external stakeholders.
* Shares ideas and best practice with others.
Relationship Management
* Builds and maintains credible and trustworthy relationships.
* Utilises management information to support and develop the relationship at all levels, through consultative review and action plans.
* Has a "can do" outlook and willingness to resolve problems quickly and effectively.
* Has empathy and understanding towards manufacturer constraints and industry challenges.
* Demonstrates a mix of diplomacy and enthusiasm to support delivery of Motability Operations and manufacturer objectives.
* Comfortable working with employees at all levels.
Minimum Criteria
* Experience of the UK automotive industry, preferably with knowledge of car manufacturers and fleet/contract hire organisations.
* Evidence of managing relationships with key suppliers to deliver strategic objectives.
* Demonstrable evidence of working across different functions internally and externally to achieve common goals for the benefit of customers.
* Excellent verbal, written, analytical and presentation skills, with the ability to communicate effectively with stakeholders at all levels.
* Holistic view of the automotive ecosystem - supply, in‑life fleet management, warranty, aftersales, insurance, vehicle disposal along with current industry trends and challenges.
* Negotiation skills with direct experience of large volume supply negotiations.
What we can offer you
* Pay: competitive salary, with a yearly discretionary bonus, based on your performance
* Holiday: 28 days, and you can buy and sell days
* Pension: 15% non‑contributory pension (9% during probation)
* Health and wellbeing: Private Medical Insurance cover available for all employees and free health screenings for over 50s. Life assurance at four times your basic salary, to give you peace of mind. Free access to healthcare apps like Peppy, Unmind, and Aviva Digital GP. Mental Health Allies and an Employee Assistance Programme
* Development: A library of internal training on our myLearn platform
* Family friendly: We have competitive family leave policies
* Diversity and inclusion: We embrace the diversity of our people and empower them to come to work as their true selves. We want them to flourish and be rewarded equally. We have Employee Network Groups, and we pride ourselves on being inclusive and all our offices have first‑rate disability access
* Helping our community: One volunteering day each year, and access to volunteering platform Neighbourly
* Schemes: Car Benefit Scheme for electric and hybrid cars. This means you can lease a brand‑new electric or plug‑in hybrid car, with insurance and more, for a fixed monthly amount. Cycle to Work Scheme. Employee Discount Scheme, to save money across lots of retailers
* Other, voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans, free fresh fruit and snacks in the office
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