The Opportunity
We are looking for a Business Analyst with a demonstrable track record of managing and delivering change and delivering IT and technology solution.
As part of our busy team, you will be joining our Technology and Data Directorate working with stakeholders at all levels to understand business needs, identify inefficiencies, and design solutions that deliver real value to our residents and teams.
This is a key role in helping us improve the quality, availability, and accessibility of information across the organisation.
Who are we looking for?
We are looking for someone who brings a blend of technical expertise, analytical thinking, and a strong customer focus. Ideally, you will have:
Proven experience of undertaking the responsibilities of a Business Analyst.
A strong customer-focused and empathetic approach to working with people.
The ability to work independently and collaboratively within a team, managing your workload effectively and making sound decisions to meet challenging deadlines.
Excellent communication skills, with the self-awareness to tailor your approach to different audiences.
A solid understanding of software development and a proven ability to define system and software solutions.
Experience working with stakeholders and operational staff to gather requirements, develop strategy, and translate needs into actionable outcomes.
Strong analytical skills with the ability to create designs and specifications based on requirements.
Experience in documenting business processes, wireframes, user stories, and specifying requirements using a variety of methods.
A track record of managing and delivering change within an organisation, supported by clear and concise documentation and recommendations.
Knowledge of Microsoft enterprise solutions, particularly Dynamics, SharePoint, and Workflow software, along with specialist knowledge of hardware and software used across common platforms including Azure DevOps and Visio.
What will you be doing?
Reporting to the Technology Portfolio Manager, you will work closely with key stakeholders across the organisation to undertake full evaluation and analysis of business processes and systems. You will identify where existing constraints or inefficiencies exist, and proactively design and recommend solutions that deliver meaningful improvements.
You will gain a deep understanding of how systems and processes connect and overlap, identifying areas of waste and hand-offs, and helping to redefine workflows that support better service delivery to our residents.
Part of your responsibilities will include producing clear, high-quality documentation, contributing to change management efforts, and collaborating with internal teams and external suppliers to explore and understand technical capabilities and constraints.
Being a strong communicator is key who can build positive relationships across the organisation and beyond, adapting your approach to suit different audiences. You'll be expected to provide a high quality, friendly, and customer-orientated service, always demonstrating empathy, professionalism, and a commitment to continuous improvement.
For further information about the role please view the attached role profile in the recruitment pack.
Who are Wales & West Housing (WWH)?
We are one of the leading housing providers in Wales; providing affordable homes and services to more than 24,000 residents in over 12,500 properties across Wales. We formed a Group company in 2011, to include Cambria Maintenance Ltd. We employ over 450 staff at WWH and over 190 staff in Cambria, making us a major Welsh employer. As an organisation we adopt a systems thinking approach to the way we manage and deliver our services across the Group; it underpins the way in which we operate.
Want to find out more?
Why not arrange an informal conversation with Gavin Jones, Technology Portfolio Manager on and you can find out lots more in the recruitment pack.
What's in it for you?
In return for your hard work, commitment and innovation, you will enjoy an environment focused on more than just competitive pay. You'll enjoy:
£40,718 - £45,355 per annum
Choice of Defined Contribution or Defined Benefit pension, both including 3x death in service life insurance cover.
25 days annual leave, increasing to 30 days with service the ability to buy and sell up to 5 days (pro rata), as well as, time off for volunteering, health screening and more.
9 Bank Holidays per annum, including an extra day at Christmas
Opportunities to develop and grow,
Regular feedback, training and support from your manager and team,
Comprehensive support in case of sickness with a generous sick pay scheme, critical illness cover and support through an employee assistance and counselling service and a cash plan benefit,
A permanent contract ensuring job security,
And lots more
Apply now
Applying is easy, follow the link below, just click the blue button and upload your CV and cover letter answering the following questions:
1.Within your cover letter, please tell us why you are applying for the role and how your skills and experience meet the Essential and Desirable criteria using relevant examples.
2. Please tell us about any previous experience or project work that you have undertaken that you fell would be relevant to this role.
3. Please specify any qualifications you have that may be relevant to the role (if any).
Applications are being accepted via our online application process only, unless a disability makes this more difficult. If this is the case or you require any more information about the application process, please contact the Human Resources Department on
If you cannot attend the advertised assessment date(s) please indicate this in the appropriate section in the application form. Please be aware that we may not be able to change the date of the assessment or interview if you are shortlisted.
We do not pay any expenses for interview/assessment days.
The equal opportunities information requested is for monitoring purposes only, in line with our commitment to equality and diversity, and will not affect the outcome of your application.
It is your responsibility to ensure that we have received your application. If you do not receive confirmation of receipt of your application from us within 24 hours of sending, please call to make sure it has arrived.
This role is subject to a satisfactory Disclosure and Barring Service (DBS) check due to our safeguarding responsibilities.
Closing date: Thursday, 19th March 2026
Assessment date: Thursday, 26th March 2026