Overview
HR Operations Consultant - Contract Review & Process Improvement
Location: Hybrid - Milton Park, Abingdon, Oxfordshire
Length: 3 months
Outside IR35
Role Overview
We are seeking an experienced and resilient HR Operations Consultant to lead a strategic review and improvement initiative focused on our contract templates and the end-to-end contract generation process. This role will be instrumental in ensuring our contracts are accurate, compliant, and aligned with both internal standards and local legislation, while also streamlining the full workflow from candidate offer to onboarding.
You will know what best practice looks like from a Centre of Excellence (COE) stand point, with experience of HR Shared Service Centres.
You will have independent thinking, be able to identify gaps in our processes, understand why mistakes are happening in contracts, suggest updates and implement a seamless candidate colleague experience end to end.
Responsibilities
* Contract Template Review & Alignment: Conduct a comprehensive audit of all existing contract templates, starting with the UK and expanding globally. Review and update templates for standard contracts and Senior Director and Executive Leadership Team (ELT) contracts, ensuring relevant post termination restrictions. Ensure templates are aligned with the company's corporate standards, compliant with relevant local employment legislation, and free from errors and inconsistencies.
* End-to-End Process Mapping / Process Design and Review: Map and analyse the full end-to-end process from when a candidate is offered a role to when the contract is issued. Identify inefficiencies, bottlenecks, and error-prone steps across systems, teams, and handoffs. Recommend and implement improvements to streamline the workflow, reduce turnaround time, and minimise errors. Collaborate with HR, Talent Acquisition, Legal, and relevant business units to ensure process changes are practical and sustainable.
* Template Management System: Review the current folder and storage system for contract templates. Propose and implement a more intuitive and accessible structure for template storage and retrieval. Ensure version control and ease of access for relevant stakeholders.
Skills & Experience Required
* Several years proven experience in HR Operations in a senior role, particularly in contract management and process improvement within a shared service centre environment
* Experience with continuous improvement / process improvement, including process mapping and process flows
* Strong understanding of employment legislation across multiple jurisdictions, especially the UK
* Experience working with global HR teams and navigating matrixed organizations
* Exceptional attention to detail and ability to identify and correct errors in documentation
* Strong project management skills with the ability to deliver within tight timelines
* Excellent communication and stakeholder engagement skills with the ability to influence and make recommendations
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