Job overview
The Service Delivery Manager is an essential role that provides operational management to the Paediatric sub specialties at the St Mary's and Hammersmith Hospital sites, including outpatient and inpatient activity. The Service Delivery manager takes responsibility for managing teams and key national projects such as RTT (referral to treatment) improvement.
The Service Delivery Manager has line management responsibilities; provides operational support to the senior management team, maintains quality and safety standards and works on efficiency planning to ensure services are running effectively for our Children & Young People.
This broadly includes service improvement, business planning and staff management and you are expected to support the Business Manager to ensure the needs of the services and patients are met. As the service delivery manager, you should be organised and have a strong ability to manage multiple work-streams concurrently in a fast paced environment.
You will be supportive of and strive to develop your administrative teams and always put the patient and their families first.
Main duties of the job
1. Assisting the Business Manager in developing, supporting and implementing plans for service improvement.
2. Operational oversight of the paediatric department.
3. Supporting the Business Manager and Deputy General Managers to ensure the effective provision of high-quality services.
4. Provide operational management support to the services, supervising systems, processes and people for specific areas.
5. Effectively line manage and lead on developing staff, actively listening and constantly engaging the wider paediatric team.
6. Work closely with clinical colleagues to identify areas for improvement within each Service.
7. Management of staff and budgets for designated areas.
Working for our organisation
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Person specification
Education / Qualifications
Essential criteria
8. Degree or equivalent.
9. Medical terminology
Desirable criteria
10. Supervisory skills course or equivalent
SKILLS/ABILITIES
Essential criteria
11. Complaints handling
12. Cerner knowledge
13. ERS knowledge
14. Proven ability to lead a diverse team
Desirable criteria
15. Skilled in presenting information
EXPERIENCE
Essential criteria
16. Experience in NHS Administration roles
17. Significant line management experience
Right to work
If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on
Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).
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