Customer Service Operative
Location: Cheam
Salary: £25,667 per year. Increases after probation
Hours: Alternate shifts are 8am 5pm, then 9am 6pm. 1 Saturday per month.
Job type: Full-time, permanent
Bridge Recruitment is helping one of our established clients recruit for an experienced Customer Service Operative to join their ever-expanding team.
Responsibilities of the Customer Service Operative:
Achieve exceptional standards of customer service and always deliver The Perfect Repair
Answer calls (from customers, engineers and clients) and facilitate appointments, in line with contract conditions
Plan engineers work
Carry out engineer diary management
Book service appointments
Approve engineers' timesheets
Monitor and action escalation reports
Support the gas department with administration tasks
Requirements of the Cust...