About The Role
We are actively building diverse teams and welcome applications from everyone.
* Role: On-Site Technician
* Location: Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)
* Contract Type: Permanent
* Salary Package:£31,000 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
* Hours: 9.00 am – 5.30 pm Monday – Friday
* Interview Process: 2-stage process
Role Purpose
To maintain, repair and provide technical support for managed print equipment, ensuring that devices are repaired and maintained to SCC DC’s technical and published product specifications, whilst ensuring both SCC DS and client work methods and health and safety procedures are adhered to.
Key Responsibilities
* Attend to field technical calls at client premises as directed by call control, responding to requests within the targeted response time and fix products on site efficiently and with minimum delay.
* Ensure that accurate technical records are maintained via use of the PDA service support tools and by communicating with call control at required and appropriate times.
* Organise and maintain a suitable vehicle or onsite spare parts kit to minimise Return to Fit (RTF) calls. Ensure that tools, technical manuals (including bulletins) and other equipment provided are available for use and in a complete and safe condition.
* Maintain and manage Sharepoint cloud-based digital document repository access via regular on-line synchronisation of provided laptop tools.
* Ensure that, where provided, the company vehicle is maintained in line with published procedures and kept clean and presentable.
* Maintain accurate work expense records and submit these, along with receipts, at the required time.
* Attend technical training courses, seminars and other events including online training modules and exams to maintain technical skills and product awareness.
* Liaise and co-operate with other departments within SCC DS to promote an efficient level of operational service.
* Communicate regularly within the Technical Department escalation channels regarding technical observations, in order to support any customer or equipment related issues or concerns.
Skills and Experience
* Competent technician with a high level of expertise on repairing and maintaining colour and monochrome MFP devices including low, mid and high-volume machines.
* Demonstratable skills in connectivity (e.g. able to install print drivers & connect basic printer to simple network).
* High level of competency in relation to diagnostic fault finding.
* Must be able to obtain the Government and/or Police Security levels required in order to meet the operational requirements of the role (no caveats) and as per the requirements stipulated in relevant customer contracts.
* Full Driving Licence.
* Ability to work under pressure and to tight customer deadlines.
* Required to and must be willing to adhere to all client processes and procedures whilst working on and attending site.
* An analytical problem-solving approach to difficult situations.
* Possess a good oral and written communication skills.
* Good interpersonal skills and the ability to communicate at all levels with various internal and external stakeholders.
* Have a ‘Can Do’ attitude.
* Possess strong customer service skills.
We are an equal opportunities employer
SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
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