Job Title: Senior Customer Relationship Specialist Location: Eastbourne Salary: £26,000k-£30.000k (DOE) Job Type: Permanent Work hours: Monday to Friday (9:00am-5:30pm)HRGO Recruitment are seeking a Senior Customer Relationship Specialist for a well-established transport and logistics brokerage company based in Eastbourne. This is 1 out of the 100 other branches in the country and over 400 around the world. You will need to be a highly independent and customer oriented. You will be responsible for providing exceptional support to clients, advising on our different suppliers, and continuously self-educating to become a trusted consultant. You will serve as the primary point of contact so your attention to detail, problem solving and ability to build relationships will be crucial in this role. Your continuous interest in logistics and persistence in finding relevant knowledge will be the road to success. Duties will include but not limited to: Responding to Customer queries via phone, email, and social media Preparing quotations based on client's specifications Communicating with Carriers, H/O and suppliers Supporting the sales team with administration tasks Building relationships with clients to boost retention Collaborating with internal teams Maintaining accurate and up-to-date customer records Providing status updates on shipments, delivery schedules and any changes/delays Handling any customer complaints p...