Overview
We are seeking an experienced and relationship-driven Account Manager to support and grow key client partnerships within the hospitality sector. This role will focus on delivering exceptional service, managing client accounts, and identifying opportunities to maximise value, retention, and revenue across assigned portfolios.
Key Responsibilities
* Manage and develop long-standing client relationships across hotels, restaurants, and hospitality groups.
* Serve as the primary point of contact for clients, ensuring operational excellence and service delivery.
* Understand client needs, commercial objectives, and market trends to provide proactive support and tailored solutions.
* Oversee the onboarding and ongoing management of new and existing accounts.
* Monitor performance metrics, client satisfaction, and contract compliance.
* Work closely with internal teams (operations, marketing, finance, product, and service teams) to ensure seamless delivery.
* Forecast account performance, prepare progress reports, and present insights to senior management.
* Identify opportunities for upselling, cross-selling, and expanding service offering across client portfolios.
* Resolve client queries effectively and in a timely manner, maintaining a high level of customer service.
* Attend industry events and client site visits where required.
Skills & Experience Required
* Proven experience as an Account Manager or Client Relationship Manager within the hospitality industry (hotel, F&B, catering, or service-led environment preferred).
* Strong communication and interpersonal skills with the ability to build rapport and trusted relationships.
* Commercial awareness and confidence in identifying business development opportunities.
* Excellent organisational skills and ability to manage multiple accounts simultaneously.
* Analytical mindset with experience working with KPIs and performance reporting.
* Self-motivated, proactive, and solutions-focused approach.
* Proficiency in MS Office and CRM systems.