About us
With over 75 current staff, ADM has been one of the South East's leading and most trusted IT service partners since 1984. With staff averaging a stay of over 11.5 years since ADM's establishment, It's fair to say we offer a fun, friendly and challenging environment for hardworking staff to develop within.
ADM also recognise the importance of staff well-being and mental health, having earned the following recent awards:
* Winner 2021: South Kent Minds - Mental Health & Wellbeing Award (Business Category)
* Awarded 2022: Platinum Award - Kent & Medway Workplace Wellbeing Awards.
Our work environment includes:
* Lively atmosphere
* Company perks
* Regular social events
* Wellness programs
* On-the-job training
* Work-from-home days
* Growth opportunities
* Relaxed atmosphere
Job Description
We are currently interviewing this year's intake for our highly regarded Microsoft IT support apprenticeship program. The successful applicant will have the chance of working in our team of 45+ IT Engineers. You will work towards Level 3 Information Communication Technician, this being completed in-house. This includes a range of modules to assist you in becoming a future IT engineer, such as Computer fundamentals and security, Introduction to networking and cloud services and Communication in support.
Daily Tasks
Logging of support calls received by phone/email from our customers and helping provide solutions as a member of one of our helpdesk teams. 8.30 to 5.00, or 9:00 to 5:30, with a total of 1-hour break per day.
Soft Skills
Excellent verbal communications skills, can-do attitude, and a strong team player. Problem-solving issues using your own knowledge, support libraries and seeking advice & assistance from colleagues. Prior experience in a customer facing role would be advantageous and recommended.
Education & Technical Skills
A strong interest in IT is very important and proven learning skills. Distinction in IT level 3 and Maths and English GCSE C or above required.
Customer service experience would be very beneficial.
About the Role
Working in our IT support department. Acting as the first point of call for logging calls from Customers. Assigning priority and managing customer expectation of time to resolution.
Future prospects and Career Progression
We would hope the successful candidate would progress within the company to First-line support role.
In relation to this post, an application for a DBS Certificate will be submitted in the event of the individual being offered the position.
Job Types: Full-time, Permanent, Apprenticeship
Pay: £13,000.00-£16,000.00 per year
Benefits:
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* Free flu jabs
* Free parking
* Health & wellbeing programme
* On-site parking
* Paid volunteer time
* Store discount
Application question(s):
* Have you been the subject of any offences or other matter that might be relevant to the position? Failure to reveal information at this point, could lead to withdrawal of an offer of employment, if relevant.
* Please take a moment to share with us why you are interested in working for our organisation and what specifically attracted you to this role. We value your insights and look forward to learning more about your motivations and interests in joining our team.
Education:
* A-Level or equivalent (preferred)
Work Location: In person