Overview
Distributor Client Services (DCS) provides a bespoke, end-to-end service to Distributors, Corporate Clients and Nominees, acting as a single point of contact for all operational and servicing needs. The ADS Team (Automated Dealing and Settlement) supports oversight and administrative support of electronic transfer of assets, share class conversions and dealing and settlement activities, and ISA transfer and electronic stock reregistration via Equisoft. The oversight services cover 8am to 8pm Monday-Friday on a rota basis. Hybrid working is available after completion of training.
Responsibilities
* Ensure SS&C consistently meets client expectations in line with agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
* Perform and evidence daily controls and monitoring for Straight Through Processing (STP) order routing, settlement, electronic re-registration and share class conversions.
* Complete dealing and settlement control activities accurately and within required timeframes.
* Maintain reconciliation oversight for all STP settlement functions, ensuring timely investigation and resolution of discrepancies.
* Work collaboratively with team members and wider departments while also operating independently to ensure oversight, controls and service delivery.
* Handle STP-related enquiries via email, telephone and webchat, providing accurate, timely and professional responses.
* Update STP systems to reflect all relevant corporate action events.
* Act as an escalation point for nominee-related service issues, managing investigations, resolutions and ongoing communications with stakeholders.
* Demonstrate understanding of monitored systems and their interdependencies with other teams, proactively managing issues that may impact business areas.
* Provide accurate and timely information to internal and external stakeholders, including clients.
* Review and maintain procedures, documentation and system information to ensure content remains accurate and up to date.
* Actively seek and respond to feedback, using service issues as learning opportunities to improve processes, procedures and overall service delivery.
* Contribute to team and departmental meetings, sharing updates, schedules and improvement initiatives.
* Support Team Leaders, Team Managers and other teams as required, adopting a flexible approach to meet business needs.
* Ensure full compliance with regulatory and internal requirements, including Data Protection, Financial Crime Prevention and CASS regulations.
* Promote a culture of quality, accuracy and timeliness, striving for high delivery standards.
* Identify opportunities for process improvement and propose changes where performance may be affected.
* Adhere to SS&C policies and promote continuous improvement across Distributor Client Services.
* Exercise due care and diligence to deliver responsibilities in a well-controlled, organised and risk-aware manner.
* Undertake other reasonable duties within the scope of the role and the employee's skills and experience.
Qualifications
* Knowledge/understanding/experience of working in Financial Services.
* Able to use standard office applications – Microsoft Excel and Word.
* Excellent verbal and written communication skills.
* Strong teamwork and collaboration skills, with the ability to contribute to shared objectives in a high-volume operational environment.
* Proven ability to work independently, exercising sound judgement and accountability to ensure oversight requirements are met and issues are resolved proactively.
* Proven ability to provide excellent service to internal and external stakeholders.
* Ability to identify risks or concerns within the team or business.
* Comfortable switching between varied responsibilities while maintaining attention to detail and quality of work.
Benefits
* Flexibility: Hybrid Work Model and a Business Casual Dress Code
* Your Future: Professional Development Reimbursement
* Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
* Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
* Diversity & Inclusion: Committed to welcoming, celebrating and thriving on diversity
* Training: Hands-On, Team-Customized, SS&C University
* Extra Perks: Discounts on fitness clubs, travel and more
#J-18808-Ljbffr