An exciting opportunity has arisen for a Commercial Coordinator to join Torus and ensure our assets remain fully compliant, safe, and well-managed. In this role, you’ll take ownership of compliance systems, maintain the asset database, and support continuous service improvements. You’ll work closely with the Group Head of Asset Investment and Commercial, helping shape policies, procedures, and processes while ensuring all programmes meet regulatory and corporate standards. You’ll provide clear, accurate, and timely information to stakeholders, manage contractors to meet KPIs, and use audits and data insights to drive improvements. Your work will help keep assets safe, compliant, and delivering maximum value. What You’ll Be Doing: Lead compliance across servicing, inspections, data, legal referrals, remedial actions, reporting, guidance, private lettings, and investment schemes. Develop, implement, and maintain policies, procedures, and specifications. Manage and enhance the asset database and records. Monitor contractors to ensure safety, quality, and specification compliance. Collaborate to reduce maintenance costs, liability, and improve sustainability. Ensure accuracy, integrity, and proper storage of compliance data. Coordinate legal referrals with representatives and service providers. Develop auditing and data analysis techniques for performance reporting. Manage compliance activities using KPIs to ensure quality and regulatory adherence. Coordinate cross-team workflows to deliver compliance assurance and protect the company’s reputation. Oversee compliance programmes, surveys, inspections, and proactive access management. Support customer complaints by identifying lessons, recommending actions, and providing training. What We’re Looking For: Level 4 Regulatory Compliance Officer qualification (or equivalent) or proven experience in a similar role. Level 4 Senior Housing/Property Management qualification (or equivalent) or willingness to work towards. Minimum 2 years’ relevant experience managing compliance requirements, work programmes, and suppliers. Strong experience developing and implementing management reporting tools, dashboards, and KPIs. Extensive experience using compliance databases and monitoring performance data. Sound knowledge of health and safety legislation for property maintenance and construction. Strong understanding of safety control management, reporting, and communication with contractors and customers. Experience managing compliance inspection programmes focused on quality and durability. In-depth knowledge of property management and compliance safety control processes. Good understanding of building regulations within the compliance function. Interview Process: Candidates will undergo in-person interviews, consisting of an assessment and competency-based questions. Interviews will take place w/c 27th October. Additional Information: Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed: Right to work verification Qualification certificate check 2x Completed references OH Health Questionnaire – Fit For Work DBS check (if required for role) Completion of all new starter documentation including signed T&C’s Please note, we reserve the right to close this vacancy early if we receive a high volume of applications.