Repairs and Maintenance Co-Ordinator - CM11 ESSEX - UP TO 28K
Must have social housing experience
Repairs and Maintenance Co-Ordinator
Job description
a growing provider of construction and refurbishment services, and are seeking a highly organised and detail-oriented Responsive Repairs Co-Ordinator to join our team. In this role, you will be responsible for managing the day-to-day administration of our responsive repairs service, ensuring efficient coordination between customers, contractors, and our internal team. The ideal candidate will have excellent communication skills, a strong ability to manage multiple tasks, and a keen eye for detail, ensuring repairs are completed in a timely and efficient manner.
Previous Experience: Our ideal candidate would have experience within social housing and know how to arrange jobs from start to finish.
Duties & Responsibilities:
Coordinate and manage the booking of repair works for residential, commercial, and industrial clients
Liaise with customers to schedule appointments and ensure work is completed to their satisfaction
Maintain accurate records of repair requests, appointments, and completed work
Communicate with subcontractors and in-house teams to ensure smooth workflow
Monitor the progress of ongoing repairs and ensure deadlines are met
Handle customer queries and complaints professionally, providing timely updates on the status of repairs
Assist with invoicing and tracking of repair-related costs
Ensure compliance with health and safety regulations and company policiesQualifications:
Proven experience in an administrative role, preferably within the construction or property management sector
Strong organisational and multitasking skills
Excellent communication and interpersonal skills
Proficient in using office software (Microsoft Office, spreadsheets, etc.)
Ability to manage customer expectations and provide excellent service
Knowledge of responsive repairs or facilities management is an advantage
A proactive approach to problem-solving and troubleshooting
Experience with scheduling software or databases is beneficialWhat We Offer:
Competitive salary and benefits
Full-time, permanent position with career development opportunities
A supportive and collaborative team environment
Opportunities to work with a leading company in the construction and refurbishment sector
Ongoing training and development to enhance your skills we believe in creating an environment that fosters growth and career progression. As part of our team, you will have the opportunity to make a real impact, working in a dynamic and supportive environment.
Job Type: Full-time
Pay: Up to £28,000.00 per year
Schedule:
Monday to Friday - 8am-5pm (30minute break) - 20 days annual leave + bank holidays - Christmas/New year shut downExperience:
Repairs and Maintenance: 1 year (required)