Do you have an empathetic ear? Do you want to help people who are struggling financially? If so, then this role is for you! As a Debt Resolution Executive you'll be responsible for speaking with customers who are in debt with their utility bills and helping them to reach a resolution on behalf of your client.
Benefits
* 28 days holiday (including Bank holidays).
* Additional 1 days’ annual leave for each year worked. (up to 5 years service)
* Christmas 'shut down’ - usually from 24th December - 2nd January.
* Work from home up to 2-3 days per week. (Conditions apply).
* A 'Love to Shop’ voucher on your Birthday every year.
* Free on-site parking / fully paid nearby parking when office based.
* All IT equipment provided and the tools to do the job.
* Regular training, coaching and career development planning.
* Private pension contributions.
* Employee Assistance Scheme giving private and confidential access to free counselling, and mental health and well-being services.
* Annual salary review.
* Annual profit-related bonus scheme.
Duties
1. Receive inbound calls from Customer’s to discuss and resolve their account.
2. Make outbound calls to Customers, based on arrears owed to Utility company, to resolve the account.
3. Collecting payments and/or setting up payment arrangements with a high standard of customer service at all...