Responsibilities
* Lead a team of managers to ensure every customer has a great experience in store, from the checkouts to the petrol station.
* Plan for upcoming key trading activity and events by working closely with the rest of the store leadership team.
* Regularly taking full accountability for the store in the absence of a store manager, role modelling and coaching for high standards and efficiency across the store.
* Run operations at our checkout areas (manned and self-scan), petrol stations (if we have one) and back of house services.
* People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. A passionate leader who is consistently ambitious for their customers and colleagues, every day, growing their team to do the same.
* Experience of managing managers in a fast-paced, customer-facing environment.
* An operator who is comfortable managing alone in the absence of more senior management.
* Driven to deliver high performance with a focus on efficiency and engagement.
* Confident in the use of data and in understanding/interpreting KPIs or other performance indicators, with experience of improving these.
* Puts inclusivity at the heart of what they do and uses this to build an inclusive team and working environment.
* Can manage disciplinaries, performance issues or other similar employee relations issues (up to dismissal). Experience leading large teams in a fast-paced, customer-focused environment—developing leaders, building high-performing teams, and creating a culture of ownership and accountability.
* A track record of delivering exceptional customer experiences across complex operations, with evidence of delivering these through your team.
* Proven success in delivering and improving KPIs—from sales and stock availability to customer satisfaction and colleague engagement, driving results that matter.
* Experience managing sensitive and complex people matters, including performance, absence, and formal employee relations cases, with confidence, fairness, and sound judgment.
* Leadership experience in an operational environment—retail, hospitality, or food service—where you've owned departmental performance and confidently led the store in the absence of senior leadership.
* Evidence of leading change—whether rolling out new ways of working, embedding new systems, or shifting team mindsets; bringing people with you and making change stick.
Salary and Benefits
* Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:
* Discount card: 10% discount off shopping at Sainsbury's, Argos, Tu and Habitat after four weeks. This increases to 15% discount at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day.
* An annual bonus scheme based on our performance and yours.
* Free food and hot drinks provided for colleagues in all our stores.
* Generous holiday entitlement, maternity and paternity leave.
* Pension: we’ll match 4-7.5% of your pension contributions.
* Sainsbury's share scheme—build up an investment at discounted rates.
* Wellbeing support—access to emotional support, counselling, legal and financial advice.
* Colleague networks—link with like-minded people to help fulfil your potential.
* Cycle to Work scheme—opportunity to hire a new bike and cycling equipment while saving on tax and NI.
* Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
Inclusion and Development
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.
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