Customer Service Coordinator – Join a Global Technology Leader 🚀
Are you an energetic and robust professional who thrives in fast-paced environments?
We're seeking a dynamic Customer Service Coordinator to join a leading global technology company specialising in electronic test and measurement solutions. This is an excellent opportunity for an experienced customer service professional to take on a challenging role managing complex outsource operations and customer relationships. Based at their modern facility in Telford, you'll be at the heart of their Global Services Organization, coordinating critical customer requirements and managing outsource partnerships. You'll work with cutting-edge technology solutions while ensuring exceptional customer service delivery.
This role is offered as an initial 12-month contract starting ASAP, with potential for extension.
🎯 What You'll Be Doing:
* Coordinate and prioritize outsourced work, providing regular updates to customers
* Prepare and send sub-contract quotations via internal sales systems
* Manage customer orders and respond promptly to queries with clear documentation
* Process new requests, issue service orders, and track supplier progress
* Collaborate with logistics to ensure timely processing and delivery
* Monitor turnaround times to meet contractual SLAs
* Maintain accurate job records, including status notes, certificates, and audit logs
* Handle procurement tasks such as requisitions, POs, and supplier scheduling
🔍 What We're Looking For:
* Minimum 2 years of customer service experience
* Proficiency in Microsoft 365, Outlook, and Excel (including v-lookup formulas)
* Ability to adapt flexibly and manage multiple processes simultaneously
* Experience in high-volume, fast-paced environments
* Excellent communication skills and ability to work collaboratively
* Strong organizational skills and ability to manage priorities effectively
* Experience with procurement or supply chain operations (advantageous)
🎯 Why This Role?
Join a company at the forefront of technology innovation where your customer service expertise will directly impact global operations. You'll gain valuable experience in supply chain management, procurement, and complex customer relationship management while working with state-of-the-art technology solutions.
💼 Working Hours: Full-time, 37.5 hours/week (Monday-Friday)
📍 Location: Telford, (Onsite)
📅 Contract: 12 months (potential for extension)
💷 Pay Rate: £14.50/hour (via umbrella)
Ready to take your customer service career to the next level with a global technology leader? We'd love to hear from you! ✨
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