Salary: £50,000 - 50,000 per year Requirements:
* ###
* Advanced technical capabilities
* Strong understanding of Layer 2 vs Layer 3 troubleshooting
* Solid knowledge of Active Directory (AD), Azure, including replication, Network Security Groups (NSGs), and diagnostics
* Competent in deploying and restructuring SharePoint Online
* Experience diagnosing and resolving Hyper-V issues
* Familiarity with Cloud Key vs UDM design considerations in networking
* Understanding of VLANs, routing, segmentation, and WAN failover
* Awareness of school IT environments, including familiarity with Smoothwall, MIS systems, and safeguarding tools
* Must possess a clean Enhanced DBS check (funded by the company)
* Strong understanding of Cyber Essentials / Cyber Essentials Plus
* Knowledge of ISO 27001 / ITIL (advantageous)
* Experience with multi-factor authentication (MFA), identity and access management (IAM), and privileged access management
* ###
Responsibilities:
* Act as the senior escalation engineer for advanced issues and major incidents
* Deliver onsite project work, including installations, redesigns, migrations, and rollouts
* Collaborate with Field Account Managers during scoping and technical validation
* Work closely with Site Survey Teams to ensure accurate project implementation
* Delegate tasks to Networking, 1st Line, and 2nd Line teams as needed
* Take full ownership of Managed Service Provider (MSP) projects, which include:
* - Microsoft 365 migrations
* - SharePoint structure, permissions, and migrations
* - Azure VM diagnostics, access recovery, and NSG analysis
* - Server role transfers (DHCP, DNS, AD, FSMO)
* - Hyper-V troubleshooting (storage, checkpoints, replication)
* - UniFi network and enterprise Wi-Fi deployments
* Produce high-quality documentation for:
* - Scopes of Work
* - Implementation plans
* - Change control procedures
* - Risk assessments
* - Handover packs
* Lead structured troubleshooting across Windows Server, Azure/Entra, Microsoft 365, Exchange, SharePoint, and networking
* Diagnose and resolve Layer 2 and Layer 3 networking issues
* Manage UniFi ecosystems (Cloud Key, UDM/SE, switching, Wi-Fi, Protect)
* ###
Technologies:
* Active Directory
* Azure
* Cloud
* Hyper-V
* IAM
* ITIL
* Microsoft 365
* Network
* Security
* SharePoint
* Windows
* Office 365
* DevOps
* Firewall
More:
At L A Comms, we are an established, independently owned telecoms, IT, and security provider with over 16 years of expertise. We deliver comprehensive end-to-end solutions for businesses throughout the UK, renowned for our technical excellence, reliability, and customer-focused approach.
We pride ourselves on our fully integrated services encompassing telecoms, IT infrastructure, Microsoft 365, cybersecurity, cloud solutions, and physical security. Our growth over the past three years, driven by strategic investments in people and technology, has cemented our reputation as a trusted partner for our clients.
We are looking for a 3rd Line Technician, who will be our primary escalation point for complex technical issues and major incidents. This role involves regular onsite attendance for project-based work, including installations, migrations, and enhancements. We want someone who is dedicated to providing excellent customer experiences and who can manage project deliverables effectively.
In return, we offer a starting salary between £35,000 – £50,000 (dependent on experience), a brand-new Mercedes Vito Professional Van for business use, private healthcare (post-probation), an attractive commission structure, and enhanced pension contributions after two years, among other benefits. Join us, and be a valued cornerstone of our business where you can maintain a genuine work-life balance and benefit from autonomy and progression opportunities.
last updated 48 week of 2025