Customer Experience Executive
These are Full Time Office-based roles.
Summary of role:
The Customer Experience Executive will maintain and expand relationships within a portfolio of customers.
Through a pro-active and passionate approach, the Customer Experience Executive will ensure customer's needs and expectations are exceeded and documented in accordance with company standards.
The Customer Experience Executive will have excellent interpersonal communication skills, be a strong influencer with proven negotiation skills and the ability to gather customer information and analyse industry and customer specific data to create solutions.
The responsibilities include but are not limited to:
1. Service customer enquiries via phone and email to provide an excellent customer experience.
2. Meet and exceed business and department SLA's, from responding to a query to providing a customer a quotation.
3. Proactively upsell products and services to existing customers
4. Identify new opportunities for products outside of the contracted categories.
5. Utilise internal category representatives to support with category growth
6. Keep accurate databases of customer information and opportunity
7. Promote relevant campaigns within the portfolio of accounts
8. Utilise information systems to conduct trend and gap analysis
9. Hit daily, weekly ...