Description
We are hiring a Brokerage Coordinator to enhance our overall customer experience.
The successful candidate will ensure that all Brokerage Waste services are delivered seamlessly on time, within budget and with a customer centric approach in all interactions.
Key Responsibilities
* Respond promptly and professionally to all communications from customers, partners, and internal teams.
* Prepare, issue quotations and process orders for skip and metal services.
* Coordinate deliveries, exchanges, and collections, providing customers with regular updates on timelines.
* Monitor and follow up on slow-moving containers to optimize usage and maximize revenue.
* Liaise with vendors to amend service requirements where applicable.
* Investigate and resolve invoice discrepancies in a timely manner.
* Support the setup and rollout of new sites, ensuring delivery within SLA and budget.
* Conduct professional onboarding calls to outline service timelines and keep stakeholders informed.
* Accurately coordinate site closures, including the removal of metal containers and skips.
* Collaborate with partners to resolve customer queries and complaints with a customer-focused approach; escalate issues when necessary.
* Support the brokerage department.
Skills, Knowledge and Expertise
* Demonstrated experience in customer service, with a strong focus on delivering outstanding support and first-time resolution of customer queries.
* Highly customer-focused, with a friendly and professional demeanour and a commitment to understanding and meeting customer needs.
* Excellent verbal and written communication skills, with the ability to engage confidently and effectively with individuals at all levels via phone and email.
* Proven ability to build and maintain positive relationships with customers, colleagues, and subcontractors while managing expectations and maintaining rapport.
* Skilled in conflict resolution, adopting a proactive and “can-do” attitude when addressing challenges.
Why Work For Enva?
Enva is committed to providing more than just jobs, we want to grow our business by offering career paths that match the aspirations of the talent that is increasingly aware of the need to protect the planet we all share. For the right candidates, the possibilities are truly endless and we will offer all the support, training and benefits you need to help you realise your true potential.
Examples of Company Benefits:
* A competitive salary in a growing company committed to our people.
* A competitive holiday allowance.
* Company pension scheme.
* Enhanced family friendly policies.
* Employee Assistance Program
* Lifestyle & Leisure Discounts: Discounts for gym, leisure, cinema, shopping and many more…
* Employee Life Insurance.
* Bike2Work scheme.
* Free on-site parking.
Enva is a leading provider of recycling and resource recovery solutions, with locations across the United Kingdom and Ireland. We operate across 4 core waste streams: Hazardous Materials, Non-Hazardous Materials, Hydrocarbons and General Waste Recycling.
With sustainability at the forefront of our proposition, we recover a broad range of waste materials for re-use in manufacturing and energy conversion. At Enva, we are committed to recycling and resource recovery; it forms the basis of our business strategy and our values.
We support the life cycle of waste products to provide either a second life, such as the production of energy or, in many cases, closed-loop recycling solutions. Our dedication to developing new and innovative products and solutions and extending the life cycle of the world’s resources is driving our business forward.