Role Purpose
* The Learn Systems Administrator supports the Learning and Development teams across Spire, in managing all administrative aspects of the execution of training programs, including bookings, scheduling, database management, materials/resources preparation, evaluation, and financing.
* They will be working towards agreed SLA deadlines/targets ensuring a high level of customer service is always carried out, on a right first-time basis.
* The Systems Administrator will be responsible for booking and co-ordinating training courses and liaising with internal and external providers. They will be providing guidance and support to the business and dealing with queries in a pro-active way
Key Responsibilities
* Set up and maintain all course information in Oracle Learn, including managing waiting lists, feedback from completed courses, updating course attendance.
* Proactively communicate to staff and management any upcoming requirements where courses are due to expire and ensure refresher training is coordinated in a timely manner. Work with Health and Safety and compliance teams to ensure records are accurate and up to date.
* Delivering a high-quality administration, meeting quality control targets, goals, service level agreements and measures.
* Take ownership of work for self and as a team.
* Build strong working relationships within the team and in the business to provide support and maximise performance.
* Ability to effectively communicate.
* Constantly review and improve processes and procedures.
* Adhoc duties as required from time to time.
* To assist with post and pre-course administration, including sending feedback, collating feedback data, compiling reports which will include attendance monitoring.
* To manage internal waiting lists
* Building and distributing basic reports and data
* To assist with collating and distributing material, issuing joining instructions, sending out prework, course information etc.
* Supporting the Senior Learn Systems Co-ordinator and Learn Systems Admin Team Manager.
* Responding to/resolving learner queries, including those from 3 rd party learners
* Booking training venues and coordinating delegate accommodation requirements
Key Stakeholders
* Learning & Development Teams
* Heads of Departments
* Line Managers
* HR Advisors
Candidate Requirements
* At least 12 months experience of HR Learn Systems administration.
* Experience of high-volume administration, ideally in a People Shared Service Centre.
* IT literate with the ability to use Microsoft Office products.
* Excellent written and verbal communication skills.
* Detail oriented with an attention to detail
* High standards of customer service with experience.
* Strong organisational and planning skills.
* Ability to prioritise workload and meet tight deadlines.
* Ability to demonstrate a methodical, analytical and clear approach to problem solving.
* Ability to demonstrate teamwork.
Style and Approach
* Ability to communicate and gain credibility at all levels.
* Ability to use range of HR systems and Microsoft packages.
* Ability to collaborate with stakeholders to resolve complex issues.
* Ability to build and maintain strong internal relationships across the People function.
* Is an advocate for all training and learning opportunities across the business