Customer Account Coordinator Location: Nuneaton Salary: £28,043 Hours: Monday to Friday, shift rota between 08:00 – 18:00 Role Overview: We are looking for a highly motivated Customer Account Coordinator to provide top-tier support of a supercar client. You will play a key role in ensuring customer satisfaction, driving continuous improvement, and maintaining high service standards. Key Responsibilities: * Manage customer relationships and communication for all aspects of service and delivery. * Address customer inquiries via phone, CRM systems, live chat, or instant messaging. * Maintain performance metrics and complete daily tasks efficiently. * Assist with customer campaigns, including order processing and stock data management. * Support KPI reporting and escalate issues when necessary. * Identify customer issues and contribute to service improvement initiatives. * Maintain detailed documentation for customer service processes. * Participate in ongoing training and professional development. * Work closely with cross-functional teams to resolve queries and enhance service delivery. * Adapt to business needs and support a culture of continuous improvement. * Ensure compliance with health and safety policies. Requirements: * Strong customer service background with the ability to manage relationships at all levels. * Excellent communication and problem-solving skills. * Ability to adapt to change in a fast-moving environment. * Process-driven with a focus on service improvement and efficiency. * Experience with CRM and customer service systems (SAP ECC6, SAP S4Hana, Freshdesk, RingCentral, MS Office preferred). * Relevant customer service qualification or equivalent experience. * Full UK driving license or ability to travel if required. INDL