Working 3 days per week, Wednesday, Thursday & Friday. This is a temporaryrole to cover long terms sickness absence.
* To deal with enquiries from customers, providing workable solutions, advice and guidance to customers via phone & email regarding aspects of service and technical support
* To meet the customer’s needs by planning and organizing the solution, dealing effectively with individual situations
* To ensure that customer care standards are being met
* To liaise with our retail stores, internal departments and the management team
* Administer the service repairs requests to the Service Admin Team and the Branded Suppliers team
* Keep fellow team members informed of all relevant issues relating to the effective delivery of Service and Repairs by ensuring digital and manual records are clear, accurate and up-to-date at all times
* To process departmental administration in a professional manner
* Produce clear and concise digital job sheets for the Service Team following procedures to provide all necessary information and fully noted discussions with customers
* To communicate effectively and precisely with other colleagues.
* To report possible product quality issues to the Service Management Team.
* Reply to correspondence and other communications where appropriate, as directed by the management team.
* Promote and maintain safe working practices in all areas
* Report to senior personnel any breach of security or any act of dishonesty by a member of the public, visitor or member of staff
* Any other reasonable duties as required
Limits to Authority
* Comply with operational practice as determined by the Customer Service Team Leader and Aftersales Manager.
What you'll get in return for your commitment:Staff DiscountsHealthcare Cash plansA company pension schemeLife CoverAccess to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support servicesDiscounts on 100's of high street & online brands including restaurants, holidays, and shoppingRole specific training and developmentProactive promotion of internal candidatesPaid BreaksFree Tea & Coffee #J-18808-Ljbffr