About Atos Group
Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. € 10 billion, operating in 67 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos is a SE (Societas Europaea) and listed on Euronext Paris.
The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.
NS&I customers deserve and expect a rich and consistent customer experience across all communication mediums. As an NS&I Team Member, you'll be delivering a consistently high level of service to the NS&I customers.
A superflex CSR is someone that has a positive approach and a can-do attitude. You'll need to be open to change and not be afraid to take on challenges. The Superflex CSR role requires flexibility and a need to adapt between fulfilling customer support work and dealing with incoming calls, when required. Accuracy and attention to detail is required when processing back office work, and the ability to handle a variety of incoming back office work and to identify where a case is out with their capability. Typically the job holder is very experienced and knowledgeable of a variety of products and processes.
The role works within a fast paced and challenging environment that has the customer at the very heart of everything we do. You'll need to demonstrate flexibility in your thinking and be able to adapt to new situations including those outside your own area.
Responsibilities:
* Service Delivery: Deliver customer query resolution across a number of customer contact channels; consistently meeting performance indicators in accuracy and timeliness
* Performance management: Actively engage in training, coaching and performance management. Displaying the skills and behaviours required to be truly customer centric.
* Team spirit and wellbeing: Proactively support company initiatives around staff wellbeing.
* Communication and Engagement: Be clear & concise in written, verbal and email communication.
* Problem solving and Transformation: Record and act as appropriate on customer feedback and trends. Proactively support the transformation and change activities to support contractual requirements around making NS&I easier to do business with.
* Compliance and Regulation: Follow all compliance, legal and regulatory requirements, completing all relevant training.
* Industry awards: Support the maintenance of all relevant Industry standards (ISO, IIP, CCA etc).
* Client (Customer) Focus: Committed to building excellent, long term relationships with customers, based on a full understanding of their needs and a dedication to meeting their expectations
* Delivery focus: Dedicated to delivering what is promised, ensuring that results are on time, on budget and to agreed quality standards.
* Team working: Working together by involving others in goals and plans, sharing knowledge, taking a positive role in teambuilding and seeking opportunities for cross functional working and collaboration.
* Personal development: Continuously reviewing and improving personal skills, seeking challenging opportunities to stimulate personal development and growth.
* Flexibility: Taking a flexible approach, revising plans and decisions in the light of new information and changing circumstances, dealing positively with organizational change.
Diversity, Equity & Inclusion
Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. As a Disability Confident employer, we encourage applications from all applicants, especially, differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed and willing to making reasonable adjustments to the application and assessment process to accommodate your needs.
We are also a care leaver-friendly employer. If you require additional support with your application, please contact our recruiter or send an email to our dedicated mailbox - UK-Recruitment-