Recruitment Business Partner at Computacenter
The following describes a role at Computacenter, a leading independent provider of IT infrastructure services in Europe. You’ll be part of a collaborative team providing proactive and reactive network management, resolving incidents, performing root cause analysis, managing change requests, and supporting compliance to help keep customers’ environments running smoothly.
Responsibilities
* Manage and resolve network incidents and service calls to meet SLA targets
* Increase First Time Fix rates and reduce escalations
* Monitor call queues and follow up with specialist teams
* Support technical escalations and assist team members
* Ensure accurate documentation and incident records
* Participate in team meetings and contribute to service improvements
* Use monitoring tools to track and resolve incidents
* Support compliance, patching, and vulnerability management
* Liaise with 3rd Line teams to drive service enhancements
* Deliver small project work to customer timelines
Qualifications
We’re looking for a team player with a passion for resolving technical problems and the ability to work independently. You’ll need:
* Experience in a 2nd Line Network Support role
* Strong knowledge of Cisco technologies (LAN/WAN)
* Eligibility for SC Clearance
* Familiarity with firewalls, load balancers, and switches
* Experience with technologies such as: Cisco, HP, Fortinet, Aruba, Palo Alto, Juniper, Checkpoint, NSX-T Cloud Networking, Azure Cloud Networking
* Raritan Smart Lockers, ServiceNow
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Information Technology
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