Account Support Specialist - Gaming
+ Global leader in gaming
+ 12 month initial contract
+ 80% hybrid - 20% onsite in ondon
+ up to £30 per hour
Key Skills:
+ Background in Gaming/Gaming Industry
+ Knowledge of modern SW
+ Fluent in Japanese
About the Role
As an Account Supporter, you'll support PlayStation partners-developers and publishers-by delivering high-quality operational and technical assistance through DevNet and the Help Centre, ensuring they can build, test, and launch smoothly.
What You'll Do
Support game developers and partners via ticketing systems with fast, accurate solutions
Help deliver operational readiness for game releases, updates, and partner milestones
Execute SOPs across partner access, dev hardware, releases, support, and live events
Maintain and improve knowledge bases used by global developer teams
Contribute to developer communications (announcements, forums, bulletins)
Support developer events, showcases, and technical conferences
Work closely with engineering and product teams to improve tools and partner experience
What You Bring
Strong problem-solving skills, especially in technical or operational environments
Ability to juggle multiple issues (like a live service launch weekend…)
Clear communication skills with both technical and non-technical audiences
A detail-driven, partner-first mindset
Confidence learning new tools and systems quickly
Experience managing multiple projects and using Jira (including admin/config)
Genuine passion for games and the game development process
Fluent Japanese (written and spoken)
Nice to Have
Experience in technical or developer support (games or software)
Understanding of game development workflows and pipelines
Scripting skills (Python, JavaScript, HTML5)
Familiarity with C/C++ and version control (Git, Perforce, SVN)
Knowledge of networking fundamentals (TCP/IP)
Degree in Computer Science or related field