Our Retail Experience Manager
As Retail Experience Manager, youll be the face of our brand in-stores. Youll oversee all daily store operations, manage and inspire the team, and create a best-in-class experience at The Newts Farm Shop, Home & Garden, and Creamery locations. This is a hands-on leadership role: youll spend most of your time on the floor, driving service, coaching staff and making sure every customer leaves happy.
A natural leader, youll foster a positive, driven environment for our team and inspire them to achieve their goals. You should have a genuine passion for food, homeware, clothing, and design, and consistently represent The Newt brand with pride. Reporting into the CEO-Commerce, this role is based on-site across our retail stores and is supported by Store Managers, Supervisors, and a Visual Merchandiser.
Key Responsibilities:
Lead and manage the retail team to deliver outstanding daily operations.
Drive a customer-first culture, ensuring every guest receives warm, attentive service.
Recruit, train and develop team members to be brand ambassadors for The Newt
Drive sales performance across all three retail locations, ensuring financial targets are met or exceeded.
Uphold the highest standards of care...