As a Customer Service Administrator, you will play a key role in delivering an exceptional experience to our customers. You’ll act as a trusted point of contact, supporting applicants through onboarding, ensuring their documentation is accurate, and offering clear guidance on contracting solutions.
Working as part of a highly motivated and supportive team, you’ll contribute to a culture that values collaboration, professionalism, and continuous improvement. You’ll help uphold our mission, vision and values by ensuring every customer receives a first‑class service and by identifying opportunities to support wider business growth.
What You’ll Be Doing
* Provide a high‑quality service to all customers, ensuring their enquiries are handled promptly and professionally.
* Act as a key point of contact for customers, advising them on contracting solutions and ensuring all required documentation is completed accurately and compliantly.
* Follow the registration and clearing processes for all new applicants, ensuring systems are updated in a timely manner and any issues are proactively resolved.
* Review and process all eligibility‑to‑work documentation in line with company policy.
* Complete and respond to reference requests as required.
* Use the CRM to complete all automated and manually created tasks on time.
* Input and update information within our PEO solution.
* Manage electronic data accurately, ensuring documents are stored correctly within SharePoint and AutoNAV in line with regulations and best practice.
* Use system reports to prioritise work effectively.
We’d Love To Hear From Someone That
* Has experience working in a team within an administrative or customer‑focused environment.
* Understands, or is comfortable learning, legislation relevant to the role.
* Has strong organisational skills with the ability to prioritise effectively.
* Is confident using IT systems, including Microsoft Office and internal databases.
* Has good financial awareness and attention to detail.
* Communicates clearly, professionally and with a customer‑centric approach.
What’s next?
Our recruitment team will be in touch for an initial screening call if your application is shortlisted. Please note that due to high application volumes, we may not be able to respond to every applicant individually.
What We Can Offer You
* 25 days annual leave (increasing with service) + bank holidays
* Pension
* Health Assured
* Life Assurance
* Cycle to Work Scheme
* Awards
* Long Service Recognition
* Spectrum life
* Annual Pay Review
* Employee Referral
Location: Chester, Ch4 9RF
Salary: £25,275 – £25,275
Workplace: Office
Experience: Mid
Hours: Mon – Fri 9:00 – 17:30
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