Service Administrator - IT Services
Location - Derby (Hybrid)
Salary 25-30k Dept on experience
Are you an organised, proactive communicator who thrives in a fast-paced environment? We're looking for a talented Service Administrator to join our IT services team and play a key role in delivering exceptional client experiences.
The Role
As Service Administrator you'll be the connective tissue between clients, internal teams, and external partners. From keeping projects on track to ensuring clients are always in the loop.
What You'll Be Doing
Scheduling and coordinating project meetings, capturing and distributing accurate minutes to all stakeholders
Monitoring project milestones and proactively flagging risks or potential delays before they become problems
Acting as the primary point of contact for clients, providing regular, transparent updates on project status
Managing client expectations with confidence and professionalism
Supporting the allocation and tracking of resources across projects, including internal IT staff and third-party vendors
Liaising with internal teams including technical support and infrastructure to ensure timely service delivery
Building and maintaining strong vendor relationships to support smooth coordination with external partners
Continuously identifying opportunities to improve project management processes, driving greater efficiency and client satisfaction What We're Looking For
Strong organisational and time management skills
Excellent written and verbal communication abilities
Experience in a project coordination or client-facing role
Confidence working cross-functionally across teams and with external stakeholders
A proactive mindset with a keen eye for process improvement
Experience with IT services would be an advantage Why Join Us?
You'll be joining a collaborative team that values clear communication, continuous improvement, and delivering real results from their clients. If you're ready to make an impact and grow your career in IT project management, we'd love to hear from you.
Interested? Call TurnerFox Recruitment on (phone number removed) or email your CV