Job Title: Receptionist
Hours: 0
Location: Waterlooville
Salary: £11.78 (under 21), £12.21 (21 and over)
Join Our Team!
Looking for a workplace that ignites your passion, values respect, encourages innovation, and embraces being dynamic? Look no further! This role offers you the opportunity to join a team that believes in empowering its colleagues to unlock their full potential with Horizon.
About the Trust
Horizon Leisure Centres is a leisure trust operating since 1997, with centres in Waterlooville, Havant, and Guildford. We are passionate about health and wellbeing and are committed to making a positive impact on our customers and local community. Our mission is to support and inspire communities to live healthier and happier lives by providing affordable access to sport and leisure facilities for all.
Ideal Candidate
The ideal person will be friendly, outgoing, and passionate about helping people. As a Receptionist, you’ll be vital in providing first-class customer experience, ensuring consistent, efficient, and friendly service throughout each customer’s visit.
Role Responsibilities
* Meet and greet customers upon arrival and assist as needed.
* Process bookings for classes, swimming lessons, and sports facilities.
* Take accurate payments following company policies.
* Promote activities, classes, membership options, and offers.
* Perform any other duties assigned by the Reception Team Leader.
Skills and Competencies
* Good interpersonal, time management, and organizational skills.
* Excellent customer service skills.
* Creative thinking and problem-solving abilities.
* Energy, resilience, and flexibility.
* Multitasking skills.
* Proficiency with Microsoft Office, Outlook, and booking systems.
* Customer-focused approach.
* Ability to relate to customers of all ages and backgrounds.
What We Offer
* Comprehensive induction and training, no prior leisure industry experience needed.
* Supportive team environment with experienced colleagues.
* Variety in daily tasks.
* An innovative, dynamic, and empowering work environment.
Benefits
* Free access to our award-winning gyms and classes.
* Employee Assistance Programme.
* Recognition schemes.
* Opportunities for training, development, and progression.
* Free onsite parking (subject to availability).
* And much more!
Additional Details
This role is based in Waterlooville but may require travel to other company sites as needed.
Interview Process
The recruiting manager will review your CV, and if shortlisted, you will be invited for an interview/assessment to evaluate your suitability. We encourage early applications due to high response rates, as vacancies may close early.
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