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Customer support advisor

Haydock
Permanent
Handepay
Customer support advisor
Posted: 28 November
Offer description

Job Description

Customer Support Advisor


£24,055


Location: Haydock, Merseyside

Your role will be to provide customer service to existing customers.

Key responsibilities:

• Take ownership of queries from existing customers about their card payment facilities

• Act as a single point of ownership for all other customer service queries, liaising with other suppliers / business partners as required

• Provide technical support for Ecommerce and Virtual Terminal customers

• Maintain accurate system records

• Follow the procedures provided to you by your Manager and Senior Member of the Team

• Develop an understanding of the card market and industry standards

To succeed you’ll have:

This is a fast paced, high energy environment and successful candidates must:

• Team player with clear focus on providing excellent customer service

• Tolerant and empathic communicator with confident telephone manner

• Takes ownership of queries, problems and projects and manages to resolution

• Able to manage own workload and work unsupervised if necessary

• PC Literacy – use of in-house database and MS Office applications

• Attention to detail

About Handepay:

Handepay, part of the PayPoint Group, are a lea...

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