Job Description
Customer Support Advisor
£24,055
Location: Haydock, Merseyside
Your role will be to provide customer service to existing customers.
Key responsibilities:
• Take ownership of queries from existing customers about their card payment facilities
• Act as a single point of ownership for all other customer service queries, liaising with other suppliers / business partners as required
• Provide technical support for Ecommerce and Virtual Terminal customers
• Maintain accurate system records
• Follow the procedures provided to you by your Manager and Senior Member of the Team
• Develop an understanding of the card market and industry standards
To succeed you’ll have:
This is a fast paced, high energy environment and successful candidates must:
• Team player with clear focus on providing excellent customer service
• Tolerant and empathic communicator with confident telephone manner
• Takes ownership of queries, problems and projects and manages to resolution
• Able to manage own workload and work unsupervised if necessary
• PC Literacy – use of in-house database and MS Office applications
• Attention to detail
About Handepay:
Handepay, part of the PayPoint Group, are a lea...