VodafoneThree Communications Deployment Executive
* Full-time
* V3 Requisition Grade: 8
* Heritage Three Grade: Grade E
* Requisition Grade: Grade E - Days - R2
Location:Reading + Hybrid
Working hours:Fulltime 37.5 hours per week – Mon to Fri
Hybrid
We believe that through collaboration and connection with our colleagues we can achievegreat things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Wedontrequire you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specificroleand your team.
What we offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.
The purpose of this role is to build communications across multiple channels and deliver them to our customers.
You will be responsible for working cross functionally to build and execute multi-format communications, ensuring they are received by our customers and reporting on performance.
You will work closely with the Campaign Managersand stakeholders across the business to advise on how communications should be built within each channel, suggesting optimisations to improve effectiveness, customerexperienceand performance. You will be responsible forthe build and delivery of communications, monitoring results, and providing insight to inform ongoing improvements.
What you’ll do
* Develop communications across multiple channels: Utilise the Webex Platform to design, build, and deploy personalised and dynamic emails, SMS, push notifications, and RCS communications, ensuring optimal customer engagement.
* Manage campaign schedules, ensuring flawless execution with a strong attention to detail to eliminate errors.
* Execute multi-format communications: Combine drag-and-drop tools, HTML coding, and advanced conditional logic to create dynamic and interactive emails, SMS, and other communication formats.
* Ensure campaign accuracy and compliance: Validate all campaigns against detailed requirements, meticulously reviewing content and logic to guarantee error-free execution.
* Identify opportunities to develop the platform capability: Identifying opportunities to enhance tools, processes and functionality to continually improve the quality and impact of customer communications. Build a roadmap of enhancements and work cross-functionally to deliver against the plan.
* Manage secure data transfers: Occasionally handle the upload of data to the Webex platform via SFTP servers, ensuring accuracy and security in data transfer processes.
Who you are
* Genuine interest in customer engagement – you’re a comms geek; when you see a company do something innovative in this space – you’re excited and your mind starts wondering how and what we can do to top that for SMARTY.
* Thrives in a fast-paced, ever-changing environment, with the ability to quickly learn new systems and address technical challenges efficiently.
* Previous technical understanding of Marcomms tools & systems desirable. Ability to build in a drag & drop tool and HTML with an understanding of how to build audiences in a data tool
* Exceptional organisational skills
Need to know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk for guidance.
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