Brook Street (UK) Ltd is recruiting a Senior Clerical Officer for our client, Education Authority Northern Ireland, Ballymena.
As a Senior Clerical Officer, you will provide advice and assistance to Education Authority officers, customers, the public, and other professionals as directed by the Programme Manager.
You will support the daily functions of operational staff with administrative tasks.
You should be proficient in MS Office packages such as Excel, Outlook, and Word, with confidence in using spreadsheets and databases, and capable of performing typing and word-processing duties.
Minimum Qualifications and Experience
* Have the equivalent of five GCSEs at grade C or above
* At least one year of administrative experience in an office environment
* Good customer service skills and excellent verbal and written communication skills
* Ability to work well in a team and independently
Job Responsibilities
1. Provide administrative support related to all aspects of the programme using IT equipment including word processing, databases, spreadsheets, email, fax, intranet, and internet facilities.
2. Answer phone calls and queries from customers and clients, accurately recording conversations and escalating issues as necessary.
3. Assist in collecting factual data and statistical information from various sources to support officers within the service.
4. Prepare letters, minutes, notes, and other clerical documents as directed.
5. Respond to queries, issues, and problems with tact and diplomacy, especially in the absence of the programme manager.
6. Order and monitor supplies and manage diaries for stakeholders.
7. Maintain efficient recording and filing systems as directed.
8. Delegate tasks to the office team in the absence of senior management.
Benefits
* Full training and induction
* Accrued holiday hours
* Back-office support and mentoring from Brook Street
The rate of pay is £14.53 per hour, with a 36-hour workweek, Monday to Friday.
If interested, please email your CV via the Apply link.
Brook Street supports the Armed Forces Covenant, guaranteeing interviews for veterans and military spouses/partners who meet all essential criteria.
We are also a Disability Confident Leader and hold the Gold Award from the Defence Employer Recognition Scheme. We encourage candidates with disabilities or military backgrounds to reach out via our website.
In cases of high volume, we will prioritize interviews for qualified ex-military candidates and spouses/partners.
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