Job Description
Overview
Would you like to help enrich the lives of learners around the world
At RM, we've been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 10 million students worldwide. We work with over28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes.
What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, central governments and other professional institutions to enrich the lives of learners.
RM Group operates through three businesses: Technology (Managed Services, Software and Infrastructure for Schools), Assessment (Software and Services) and TTS (Educational Resources). For full job details please click apply.
Within the assessment market we are experts in providing solutions for online exam testing and marking and the management and analysis of educational data. We work with government ministries, exam boards and professional awarding bodies for high stakes assessment such as GCSEs, A Levels, and professional qualifications. Each year, our software is used globally to conduct hundreds of thousands of on-screen tests and to mark millions of paper-based scripts. For over a decade we have been partnering with the world's leading awarding bodies to deliver intuitive, secure, and reliable e-marking solutions.
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Reporting to the Global Head of Strategic Partnerships, the Strategic Account Director role is key to the execution of the RM Results Growth strategy across the assessment sectors for a portfolio of Strategic Growth Accounts, with a focus on driving strong revenue and profitability with their portfolio of customers and across a range of market sectors.
At RM our vision is to grow from our current strong position as the leading provider of high stakes eMarking solutions into an organisation that is a major force in the eAssessment arena, and one that is recognised as a thought leader in the market, bringing ideas such as artificial intelligence and adaptive testing into the eAssessment market in new, valuable and innovative ways. We do not just provide the technology solutions to our customers within the digital assessment arena we also provide a partnership that transforms their current ways of managing paper based examinations within in a global setting. To modernised assessments that allow learners to thrive and advance their potential through digital assessment solutions including world leading product solutions and service and support packages.
As Strategic Account Director you own the long term partnership and strategic growth for one of RM's most significant customers. It is essential the role holder can demonstrate thought leadership centred around market trends within assessment and resulting in proactive growth and profitability of the account that meet or exceed the agreed financial targets and manage a range of matrixed and diverse teams supporting the long-term success and ambition for your customer.
You will need exceptional commercial and financial acumen, positive and proactive customer focus, leading all the way up to C-Suite level engagement both internally to RM and within your customer, commitment to deliver excellence and creativity in order to hunt and develop the strategy and direction for your growth across the customer estate, that align to Business Unit strategy and investments. Working within a matrixed organisation as Strategic Account Director you will be required to lead and develop a highly effective and motivated team with full ownership for the life cycle of a customer partnership with RM. You will work with the wider RM Assessment team always generating a winning mentality and fostering collaborative leadership that demonstrates outstanding teamwork. The Strategic Account Director will formulate strong relationships with Product and Proposition team, bringing market intelligence that shapes strong visions for go to market strategies that align to the long-term success of the account's growth strategy.
The digital global assessment landscape is maturing at pace across a range of market sectors including both general led qualifications such as GCSE and A Levels through to professional led qualifications. The Strategic Account Director needs to be operating proactively within the market, speaking at events, engaging in industry forums and total aligned with major customer priorities and growth aspirations. The role holder will influence the investment plans for RM through the knowledge and insight gained in such forums.