Housing Services Manager Hours: 35 hours per week Location: Office-based Loughborough Estate Management Board (LEMB) manages housing services on behalf of residents and works in partnership with local authority to deliver high-quality housing management services. The organisation is committed to excellent customer service, community development, resident satisfaction, equality, diversity, health and safety, and value for money. Housing Services Manager Day to day duties: * Lead and manage the Housing Management Service, ensuring excellent service delivery to tenants and leaseholders. * Manage and support housing staff, including recruitment, training, appraisals, performance management, and development. * Oversee income collection, tenancy management, anti-social behaviour (ASB) cases, complaints, community engagement, and void property management. * Monitor service performance, prepare reports, and ensure key performance targets are achieved. * Develop and review housing policies, procedures, strategies, and action plans. * Manage budgets, expenditure, and revenue-generating areas. * Work closely with external partners including local authorities, police, social services, solicitors, and community organisations. * Ensure compliance with housing legislation, health and safety requirements, data protection regulations, and organisational policies. * Deputise for the Neighbourhood Services Director when required. * At...