Overview
Regional Aftersales Manager for the Midlands Region of Omoda | Jaecoo (UK) Limited, a brand under Chery Group. Based in the Midlands (ideally East Anglia), this role requires extensive travel to retailers and to the Head Office in Chiswick.
Responsibilities
* Investor Relationships – Build and maintain relationships with all Retailers, acting as the brand ambassador and taking decisive action on issues.
* Customer Experience – Own customer cases, root‑cause vehicle/ownership conditions, and close issues swiftly; critical metrics include dealer management and brand reputation.
* Technical Support & Warranty Claims – Support technical and warranty teams, qualify gaps, propose solutions, and manage dealer visit agendas; no technical knowledge required.
* Performance Management – Drive dealer balance scorecard (DBS) KPIs, maintain positive trends, and stabilise negative performance.
* Brand Ambassador – Attend brand events throughout the year, sometimes outside business hours.
* Special Projects – Own and deliver projects that improve commercial proposition.
Key Performance Indicators
* Customer Complaint Resolution – manage and close complaints efficiently.
* Dealer Balance Scorecard (DBS) – positive rolling trends over 3, 6, 9 and 12 months.
* Parts & Return Management – meet year‑on‑year targets and manage VHC processes.
Qualifications & Personal Requirements
* Preferred experience: OEM or Retailer aftersales in a group aftersales manager role.
* Strong relationship building and network management.
* Capability to manage a busy, change‑able diary.
* Adaptable, responsive to new instructions, meets deadlines.
* Proficiency in Microsoft Office and data analysis.
* Full and clean driving licence.
Employment Details
* Seniority level: Associate
* Employment type: Full‑time
* Job function: General Business
* Industry: Motor Vehicle Manufacturing
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