Overview
Tenancy Specialist
• Hourly Rate: £19.68
• Location: Fully remote (with required travel to the local office in Haywards Heath to attend training and meetings)
• Job Type: Temporary until March 2025
Responsibilities
* We are seeking three Tenancy Specialists to provide expert guidance and handle cases involving Tenancy Fraud, Anti-Social Behaviour (ASB), Domestic Abuse, and legal actions for tenancy enforcement. This role is ideal for individuals who are adept at managing complex cases and working collaboratively with field-based teams to ensure effective resolutions.
* Manage all aspects of tenancy fraud, sub-letting, and Right To Buy (RTB) fraud cases across the region, including conducting investigations or coordinating local investigations.
* Handle the effective case management of ASB cases, directing and supporting colleagues with investigations and enforcement actions.
* Decide on the most appropriate actions against individuals committing tenancy fraud or perpetrating ASB, and provide support for victims.
* Prepare legal files and manage legal action cases for tenancy enforcement and fraud, working with solicitors, process servers, and bailiffs.
* Represent the organisation in court for tenancy fraud, ASB, and other tenancy-related legal cases as required.
* Manage complex tenancy management cases referred from Customer Support, such as complex successions and end of tenancy reviews.
* Liaise with the Police and other partners to gather evidence for fraud and/or criminal proceedings, which may include interviews at police stations or participation in surveillance operations.
* Collaborate with internal and external agencies such as Women’s Aid, NFI, local authorities, mediation services, solicitors, or support services to ensure a coordinated response.
Required Skills & Qualifications
* An excellent understanding of ASB and/or tenancy fraud.
* Strong knowledge of relevant legislation in respect to tenancy management, fraud, ASB, and legal disrepair.
* Proven experience in investigative interviewing, ideally for fraud and/or ASB.
* Excellent investigative, intelligence gathering, and problem-solving skills.
* Positive mindset focused on solutions, with the ability to weigh up different views, exercise good judgement, and make decisions.
* Confidence to challenge in a positive and constructive manner.
* Resilience and adaptability.
* Excellent communication skills, able to adapt approach to the audience.
* Ability to develop effective working relationships with colleagues across the organisation and external agencies.
* Proven track record of successful case management with positive outcomes.
* Ability to travel across the region and work early mornings or evenings if required to support investigation work.
Benefits
* Competitive hourly rate.
* Flexible working hours and fully-remote work setup.
* Opportunities for role to become permanent based on performance.
* Extensive training and professional development opportunities.
How to Apply
To apply for the Tenancy Specialist position, please apply online or contact Isobelle, Maxine or Andrea at Reed, Norwich.
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