SF Recruitment have partnered with an organisation near Cradley Heath who are looking to recruit a Customer Service Administrator to join their team on a permanent, site based basis.
Salary: competitive
Responsibilities
* Prompt and efficient processing of customer enquiries, orders and correspondence - communicating via email, Teams and telephone.
* Checking stock availability and lead times on SAP.
* Make quotations in SAP and actively follow up on them.
* Inform (potential) customers about our products and procedures.
* Order entry in SAP.
* Follow up open orders, stock and MTO.
* Inform customers of actions and price changes.
* Working with other company functions and personnel in sales, purchasing and warehousing, distribution, supply chain planning in the UK and globally.
* Maintain reliable files on customer, end user and product information.
* Handle any type of complaint in a proficient way and recording in internal systems.
* Create/provide documents.
* Determine shipment method and price.
* Invoice queries and credit request creation.
* Support colleague & sharing best practice.
* To carry out any other duties as necessary when directed by the UK Team Leader or the EMEA Customer Experience Manager.
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