Overview
Administrator/Receptionist position in the Cath Lab and Cardiac Physiology administration team at Ysbyty Glan Clwyd.
The successful applicant will provide first class administration support, be flexible in approach, have excellent customer service and communication skills, and handle sensitive and highly confidential patient information. A good standard of education, adaptability and strong organisational abilities are required. Previous hospital experience is desirable but not essential; the ability to speak Welsh is also desirable.
Main duties
* Provide a professional, accurate and prompt administrative function to facilitate the delivery of a reliable booking service for a variety of diagnostic clinics in a pressurised environment.
* Use initiative in complex situations to ensure patients are booked in line with local and national access targets.
* Deal with sensitive and confidential Cardiology-related issues affecting patients, the public and staff, following guidelines.
* Prioritise workloads within the Administration Team and adapt to changing duties as required.
* Communicate effectively with tact, diplomacy and sensitivity, including where there are barriers to understanding; make sound decisions with appropriate guidance from the Line Manager.
* Develop knowledge of the department and Health Board policies to handle internal and external enquiries competently and confidently.
* Welsh language ability is desirable; applications from Welsh and English speakers are welcome.
Person specification and requirements
Qualifications – Essential
* English and Mathematics to GCSE or equivalent level.
* NVQ level 3 in Customer Care or equivalent qualification or experience.
Qualifications – Desirable
* IT qualification.
Experience – Essential
* Previous clerical/reception experience.
* Able to concentrate on administrative duties in an unpredictable environment and manage work with interruptions from medical staff and telephones.
* Able to communicate information clearly and sensitively in person and over the telephone.
* Ability to work to strict deadlines and prioritise tasks.
Experience – Desirable
* Knowledge of referral to treatment times and patient pathways.
* Previous waiting list management experience.
* Knowledge of NHS structures and processes.
Details
Job locations: North Wales Cardiac Centre, Ysbyty Glan Clwyd, Sarn Lane, Bodelwyddan, LL18 5UJ
Date posted: 10 October 2025
Band: 3 | Salary: £25,313 to £26,999 per annum pro rata | Contract: Permanent | Working pattern: Part-time
Reference number: 050-AC719-1025
Employer
Betsi Cadwaladr University Health Board
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