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Customer Service Executive/Claims HandlerLocation: Christchurch - hybrid options available after probation. Salary: £26,210 starting salary, with an opportunity for this to rise to over £30,300.Benefits include:
* Free on-site parking
* Free Health Cash Plan for cover towards treatment for dental, prescriptions, and many more.
* Consistent development and growth opportunities.
* Consistent salary increases.
* Free annual travel insurance (subject to qualifying criteria)
* Discount on your home and motor insurance.
* Salary supplements for using an additional language.
* Annual Bonus scheme of approx. 5%
* Fully equipped gym and other social club facilities.
* Hybrid working.
Start date: July 2025 Hours: FULL TIME hours, working on a rota basis.Monday to Friday between the hours of 8AM-6.15PM.(1 in 6) Saturdays between the hours of 8AM-4.30PM. Dynamite Recruitment is working alongside an internationally recognised company, that is looking for confident Customer Service Executive to join their Claims team on a permanent basis. As a Customer Service Executive/Claims Handler you will be responsible for the following tasks...
* Receive in-coming correspondence and calls from customers, clients and third parties relating to insurance claims.
* Managing a portfolio of claims, where you will be responsible for assisting customers from the initial point of contact through to completion.
* Ensure all relevant information is captured and updated on the system for each customer.
* Accurately assess claims in line with policy terms and conditions.
* Pay valid claims quickly without unnecessary delay.
* Ensure customers who aren't covered are informed at the first opportunity.
* Assess and raise awareness of any fraudulent activity.
* To empathise with customers and ensure that you are there to support them at a very challenging time.
* Carry out calculations to ensure accurate payments are made to customers on behalf of their insurance provider (including using exchange rate information)
* Liaise with 3rd parties in relation to resolving queries and process claims, recover money where possible.
* Ensure all documentation relating to a case is attained and uploaded both timely and accurately.
* Input data to a claims management system with a high level of accuracy.
The ideal Customer Service Executive/Claims Handler will have...
* Previous experience within a customer service role is required (this can be within retail, hospitality, call centre, etc...)
* High levels of personal resilience.
* Must be able to multi-task.
* First-class verbal and written communication skills
* Must be comfortable with navigating computer systems (full training will be given)
* High levels of pro-activity; good organisation and planning skills
* Great team player.
* An ability to stay calm, confident and focussed while handling high numbers of incoming calls.
* The ability to reassure others and display high levels of empathy.
* Competent at using complex computer systems.
* Numerate and able to understand and process information quickly.
* Literate with the ability to tailor communication suitable for the appropriate audience.
* High levels of attention to detail.
To be considered please submit your CV as soon as possible, or call Sabrina on .
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Outsourcing and Offshoring Consulting
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